Service Desk

6 months ago


Montréal, Canada Atlantis IT group Full time

Service desk - Bilingual
Montreal, QC - Ful Time

**Required Skills**:
Should be efficient in understanding business requirements and negotiate with business if they are doable.

**Key Skills**:
Responsible for providing Bilingual Customer Service Support.
Service Now reporting, perform ticket analytics, helpdesk analyst.
providing L1/L1.5 support, excellent customer handling skills,
Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.


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