Bilingual Help Desk Support
3 days ago
Who can apply: Persons residing in Canada living in the city of Montreal or nearby
Type of contract: Casual contract opportunity (90 working days)
**Requirements**:
Bilingual imperative (English & French) - comparable to government BBB
Must be eligible for reliability security clearance or already have security clearance
Minimum of 1 years of direct work experience in a Customer Service/Help Desk capacity
Minimum of 2 years of post-secondary education or a combination of an acceptable combination of Education and work experience.
Ability to quickly analyze issues and determine best course of action using available resources.
Sound judgment to escalate issues to senior members within the help desk Department
Excellent written, oral, and telephone communication skills.
Strong customer service skills
Team player able to work under pressure
Job Duties
Respond to customer service calls in a courteous and professional manner.
Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on related to the CDA Practice Support Services.
Recognize and escalate deeper and more complex issues to Tier 2 Help Desk Analyst
Assist PC and network technicians by troubleshooting software, hardware, and network issues.
Accurately log help desk tickets and resolutions into help desk software management system; maintain vigilant maintenance of this process
Always maintain a high degree of professionalism, courteousness, and friendliness
Working Conditions
Repetitive work.
Qualified applicants should contact Khalil Choueiri
**Language**:
English & French (required)
An interview may be administered.
Reference checks may be sought.
A simulation/situational exercise or role play may be administered.
Work Remotely
- Yes
**Salary**: $60,696.00-$78,216.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Help Desk: 1 year (preferred)
- technical support: 1 year (preferred)
Work Location: Hybrid remote in MONTRÉAL, QC
-
Montréal, Canada bg i.t solutions inc. Full timeComputer Help Desk Customer Service Representative BG I.T SOLUTIONS INC. - **Job Type**: Full Time - **Company URL**: bgsolutions.ca - **Number of Positions**: 1 **Description**: ****** **bg i.t. solutions inc.** is committed to providing professional advice and services to our clients in a language they understand. Working from our office in Ottawa and...
-
Bilingual Applications Help Desk Technician
4 days ago
Montréal, Canada SCI Shared Resources, LLC Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! **JOB** **RESPONSIBILITIES** **Help Desk Management** - Manages business issues and challenges of the two Help Desk organizations (HMIS Help Desk and Sales Applications Help Desk), industry, and works to identify solutions. -...
-
Montréal, Canada bg i.t solutions inc. Full timeComputer Help Desk Customer Service Representative BG I.T SOLUTIONS INC. - **Job Type**: Full Time - **Company URL**: bgsolutions.ca - **Number of Positions**: 1 **Description**: ****** **bg i.t. solutions inc.** is committed to providing professional advice and services to our clients in a language they understand. Working from our office in Ottawa and...
-
Bilingual Help Desk Technicien
7 days ago
Montréal, Canada Actualisation Full time**Help Desk Support Level II** **_Responsibilities_** - Provides support to end users on a variety of issues. - Identifies, researches, and resolves technical problems. - Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. - May involve use of problem...
-
Service Desk
4 days ago
Montréal, Canada Atlantis IT group Full timeService desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...
-
Help Desk support/ Endpoint Services
2 days ago
montréal, Canada company Full timeDuration: 1 year contract (High chance of extension or conversion to Perm. FT) Location: Quebec, QC (area code starts with G1V) Hybrid work model: 2-3 days a week onsite (non-negotiable ) Technical Requirements: Windows Operating System Microsoft Office 365 Microsoft Entra ID Local Area and Wide Area Networks Wireless Networks Printers MS Teams...
-
Help Desk Analyst
1 week ago
Montréal, Canada Rodeo FX Full timeCompany Description Artist-driven company by nature, it’s our mission to give talented artists the freedom and resources they need to deliver quality work and to thrive in a fun and creative environment. **Job Description**: The Help Desk Analyst provides the first line support of the Service Desk, ensuring all tickets are dispatched to the appropriate...
-
Manager, IT Help Desk
4 days ago
Montréal, Canada Lightspeed Commerce Full time**Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...
-
Manager, IT Help Desk
4 days ago
Montréal, Canada Lightspeed Full timeHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...
-
Bilingual Help Desk Analyst
2 weeks ago
Montréal, Canada BMO Financial Group Full timeAddress: 105-119-129 rue St-Jacques O Job Family Group: Commercial Sales & Service Language requirements for the role: French and English **Permanent position, 37.5h per week** The TPS Client Services Help Desk Analyst is accountable for the prompt and effective resolution of technical and production issues for the entire slate of Treasury and Payment...
-
Service Desk- Bilingual
6 days ago
Montréal, Canada Emonics Full timeGlobalService desk - Bilingual - Should be efficient in understanding business requirements and negotiate with business if they are doable. - Should be efficient in traversing through IVR flows. - Should be efficient in data flow from IVR to Contact Centre apps. Pay: $50,000.00-$60,000.00 per year Schedule: - 8 hour shift - Day shift Ability to...
-
Help Desk Support Technician Ii
2 weeks ago
Montréal, Canada Tekwissenllc Full timeMaintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals - Documents, maintains, upgrades, or replaces hardware and software systems - Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed. - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers...
-
Help Desk Technical Support Specialist
6 days ago
Montréal, Canada Direct Travel Full timePosition Overview As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions. This role will require communication and interaction with multiple teams to ensure service levels are maintained. You will also troubleshoot issues and will provide a work around to...
-
Junior Help Desk Specialist
4 days ago
Montréal, Canada Flinks Full timeVersion française à venir sous peu **About Flinks** Flinks drives and empowers financial innovation by pushing the limits of what’s possible. As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment and open...
-
IT Help Desk Support
4 days ago
Montréal, Canada NeuroRx Research Full time**The Role**: Your main focus will be technical support for both internal employees and external clinical sites interfacing with NeuroRx systems. We are looking for someone who is equally comfortable with customer service as they are with Linux and MacOS computer operation. Work with our well documented runbooks to perform routine tasks to help our users and...
-
Support Agent
1 week ago
Montréal, Canada CTConsultants Full time**CTC007617 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: Locations being considered - Around GTA Bilingual not required Remote work but meet at office once a month Typical day to day in this role.: - Handle tickets coming in...
-
Bilingual Account Manager
1 week ago
montréal, Canada Bilingual Source Full time🚀 We're Hiring: Bilingual Account Manager – Montreal 🚀💼 Hybrid Role | Montreal Office | Fortune 500 CompanyAre you a bilingual (French/English) sales professional with a proven track record in technology, software, or hardware sales? Do you thrive in a strategic, client-facing role, managing large accounts and driving new business? If so, this...
-
Business Help Desk Specialist I
4 weeks ago
Montréal, Canada TELUS Full timeLocation: Montreal, Quebec, CA- Req ID: 29524- Jobs by Category: Contact Centre- Job Function: Customer Service- Status: Part Time- Schedule: Regular**Description**: **Position overview: TEMPORARY, Full-Time** The Business Help Desk Specialist I is a call centre position where you are directly responsible for assisting our business customers with their...
-
Customer Support Associate
6 days ago
Montréal, Canada TEK Systems Full timeAperçu: **Why Us** We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people...
-
Front Desk Receptionist(Bilingual)
4 days ago
Montréal, Canada Q1 Technologies Full timeRole: Frontend Receptionist with bilingual Location: Montreal, QC **Job Type**: Full Time **Job Description**: We are looking for a full time, bilingual Frontend Receptionist - to work at our Montreal office located at 1255 Square Phillips Suite 700 Montreal, Quebec. **Job Description**: The Executive Frontend Receptionist position would be responsible...