Call Center Representative

5 months ago


Etobicoke, Canada Trattoria La Villetta Full time

**Job Overview**:
As a Call Center Representative / Customer Service agent, you will be the first point of contact for our customers, providing exceptional service and assistance with reservations, orders, and inquiries.

**Responsibilities**:

- Answer incoming calls from customers in a professional and courteous manner, providing information about our menu, reservations, specials, and promotions.
- Assist customers with placing takeout orders, delivery orders, and reservations, accurately entering orders into our system and ensuring that all special requests and preferences are noted.
- Handle customer inquiries and resolve issues promptly and effectively, demonstrating a commitment to customer satisfaction and retention.

**Qualifications**:

- High School Diploma or the equivalent.
- Proficient data entry skills.
- Strong multitasking abilities in a fast-paced environment.
- Exceptional interpersonal and problem-solving skills.
- Positive and friendly attitude with a customer-centric approach.

**Job Types**: Full-time, Part-time

**Salary**: $22.30-$26.10 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

Work Location: In person



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