Hpibet Support Center Representative

6 months ago


Etobicoke, Canada Woodbine Entertainment Full time

Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests.

We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the largest privately held land in Toronto into one of Canada’s premiere entertainment destinations. This journey will unlock the value of approximately 700 acres of land, leading to job creation and the revitalization of our communities, while enhancing our ability to share the thrill of horse-racing and cementing our place as an entertainment powerhouse.

We also take care of our PEOPLE. Here are some of the things we offer:
**Full Group Benefits Plan**

**Pension**

**Paid Vacation**

**Discounts on Food**

**Ontario Attractions Discount**

**Free Parking**

**Opportunities for Advancement**

**Social Responsibility Initiatives**

We need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome

Woodbine Entertainment is growing and we are currently looking for **HPIbet Support Center Representatives** who are fun, customer-focused people that are committed to providing our guests with winning experiences

This position is extremely important to Woodbine’s success. By working together with your team members, you will exceed our guests’ expectations each and every time and most importantly, have fun while doing so.

Reporting to the HPIbet Support Centre Supervisor, a Support Centre Representative will be responsible for opening new HPIbet accounts, processing account transactions, answering guest inquires, selling programs, reserving dining room seating, educating customers on products, menu items, and promotions. Your passion, commitment and ability to Be All In and WOW Every Guest is what will make you a top team member.

**What are we looking for**:

- Must be able to work evenings, weekends and holidays
- Minimum of 1 year experience in customer service
- Working in a high volume call center environment is a strong asset
- Bilingual in English and French a strong asset, other languages an asset
- Basic knowledge of Microsoft Outlook, Word, Excel, Microsoft, and various Internet browsers (I.e. Internet Explorer, Google Chrome, Firefox)
- Basic knowledge of horse racing and Pari-Mutuel betting would be an asset

**Diversity, Equity, Inclusion and Belonging**

***

**Be Yourself.**

***

**We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.



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