Customer Service Representative

7 months ago


Etobicoke, Canada Thorncrest Ford Full time

**WANT TO WORK** for one of **Canada’s Best Managed Companies?**

Dilawri Group is now actively searching for a **Customer Service Representative** to join our team at **Thorncrest Ford** in **Etobicoke**.

**Responsibilities**:

- Greets customers and visitors, ensuring optimum customer experience.
- Answer and direct phone calls and ensures messages are delivered to the respective parties.
- Maintains knowledge of basic dealership information to act a resource for incoming callers requesting information.
- Follow-up with Service Department customers via telephone within 24-hours, to ensure customer satisfaction.
- Handles customer complaints and refers dissatisfied customers to the appropriate individuals for resolution.
- Gather all required information from the customers, to verify their satisfaction.
- Conduct customer satisfaction surveys with customers to keep in touch with the customer base.
- Book first/subsequent service appointments
- Performs other duties as required by the Service Manager to ensure the successful operation of the dealership

**Qualifications**:

- Experience in a call center environment is considered an asset
- Must be proficient in Microsoft Office (Excel/Outlook)
- Exceptional phone manner
- Ability to multitask and stay organized

If you thrive on connecting with new people; educating them and informing them, this could be the role for you We invite you to submit your resume, in confidence, for our review and consideration.

**ABOUT US**

Dilawri Group of Companies represents 81 dealerships nationwide with 22 dealerships in Ontario Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.
- Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status._



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