Call Center Representative

2 months ago


Etobicoke, Canada SHASHA BREAD CO Full time

Monday to Friday 7:00 am 12-noon part-time full time 7 am to 3.30 pm

**RESPONSIBILITIES**:

- Provide product information to customers to order
- Responsible for call centre and making sure our customers have been serviced based on company procedures and policies
- Build collaborative relationships with store bakery/grocery managers
- Provide exceptional customer service
- Respond to inquiries within a timely manner
- Input orders using in-house software
- Update customer database
- Meet the target for how many calls are made in a day
- Responsible for meeting the sales target $ amount set for every quarter
- Participate in weekly sales meetings
- Organize job tasks to meet sales objectives
- Assist sales team with other tasks as required

After a probationary time, there is a commission structure that can be applied to this position

This position is part of a very organized and energetic sales team.

We are organized and great team players.

We honour and respect all cultures, religions, creeds, and genders and have a strong company culture.

If there is a will, there is a way, and what we did yesterday does not mean it can’t be changed or revised to become better tomorrow.

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: $20.00-$22.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Morning shift
- No weekends

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Only for permanent resident of Canada no student
- Do you have experience selling food items to chain stores independently?

**Education**:

- Secondary School (required)

**Experience**:

- Customer service call center: 3 years (required)
- Call center: 3 years (required)

**Language**:

- very good English (required)

Work Location: In person



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