Bilingual Call Center Agent

6 days ago


Etobicoke, Canada Brink's Canada Limited Full time

**Job Summary**:
The Brink’s National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver best in class customer experiences We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effective
solutions.

**Availability**:
**Must be available to work Monday-Sunday - 3pm-11pm, 5pm-1am and Midnight-7am shifts and either a Saturday or Sunday shift each week.**

You must be flexible to work **ALL** of the 3 above shifts to qualify for this job.

You will be scheduled approximately 25-32 hours/week.

**Location**:Etobicoke Ontario (100% in office. There is no remote option for this position)

**Key Responsibilities**:

- Trouble shoot technical issues with both customers and crew members on a wide range of issues critical to business continuance
- Engage with a variety of internal partners to find timely resolution on customer requests and concerns
- Work within a specified framework and processes to diagnose and resolve issues
- Execute the delivery of specific reports through the day
- Be engaged to support adhoc projects and be the primary point of contact for customer outreach

**Must Have Qualifications**:

- A passion for delivering exceptional service
- Must be bilingual and fluent in English and French
- A positive attitude and a desire to seek ways to improve processes and offer suggestions on how to make things better for all
- 2+ years' experience in a Call Centre, Customer Facing role or Help desk environment
- Calm demeanor with the ability to work under pressure and deliver on tight timelines
- You are a team player who believes that we win as a team or not at all
- Some technical savvy and the ability to walk a customer through to a solution over the phone
- Effective communication skills both verbal and written - can deliver a message in a concise and easily digestible manner for a wide audience
- Ability to work in a 24/7/365 day operation where shifts are scheduled based on business needs
- Experience working with technology

**Nice to Have Qualifications**:

- Experience working within the transportation/security industry

**Job Type**: Part-time

**Salary**: $24.00-$25.00 per hour

Expected hours: 20 - 32 per week

Schedule:

- Evening shift
- Every Weekend
- Night shift

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you able to work ALL the shifts of 3pm-11pm, 5pm-1am and Midnight to 7am? (3-4 shifts/week and you cannot choose the shifts and days worked).

**Experience**:

- Call center: 2 years (required)

**Language**:

- French (required)

Ability to Commute:

- Etobicoke, ON M8W 3S2 (required)

Work Location: In person



  • Etobicoke, Ontario, Canada Brink's Canada Limited Full time

    Job Summary:The Brink's National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver best in class customer experiences We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effectivesolutions.Availability:Must be...


  • Etobicoke, Canada Brink's Canada Limited Full time

    **Job Summary**: The Brink’s National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver best in class customer experiences! We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer...


  • Etobicoke, Canada Brink's Canada Limited Full time

    **Job Summary**: The Brink’s National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver Best in Class customer experiences! We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer...


  • Etobicoke, Canada Prudent Benefits Administration Services Inc Full time

    **Corporate Objective** Prudent Benefits Administration Services Inc. (“PBAS”) is an independent third-party administrator to pension and benefit plans, specializing in multi-employer trusts, with 150+ employees in seven offices across Canada serving over one million plan members and beneficiaries. PBAS provides a competitive compensation and benefits...


  • Etobicoke, Canada Brink's Canada Limited Full time

    **Job Summary**: The Brink’s National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver Best in Class customer experiences! We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer...


  • Etobicoke, Canada Trattoria La Villetta Full time

    **Job Overview**: As a Call Center Representative / Customer Service agent, you will be the first point of contact for our customers, providing exceptional service and assistance with reservations, orders, and inquiries. **Responsibilities**: - Answer incoming calls from customers in a professional and courteous manner, providing information about our...


  • Etobicoke, Canada Voicelogic Full time

    **Must be fluent in both English and French (preferably Quebecois)**. Part time and Full time available. Monday to Friday only. Day time and evening hours available. This bilingual role consists of outbound calls, customer service, and membership renewals for a prominent Canadian membership organization. While we do look at every resume submitted, we only...


  • Etobicoke, Canada Voicelogic Full time

    **Must be fluent in both English and French (Quebecois)**. Part time and Full time available. Monday to Friday only. Day time and evening hours available. This bilingual role consists of outbound calls, customer service, and membership renewals for a prominent Canadian membership organization. While we do look at every resume submitted, we only reach out...


  • Etobicoke, Canada Voicelogic Full time

    **Must be fluent in both English and French (Quebecois)**. Part time and Full time available. Monday to Friday only. Day time and evening hours available. This bilingual role consists of outbound calls, customer service, and membership renewals for a prominent Canadian membership organization. While we do look at every resume submitted, we only reach out...

  • Sales Center Agent

    4 weeks ago


    Etobicoke, Canada Sunwing Full time

    Sales Center Agent 27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada ● Virtual Req #148 June 5, 2024 About Us: Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator...


  • Etobicoke, Canada Prudent Benefits Administration Services Inc Full time

    **Corporate Objective** Prudent Benefits Administration Services Inc. (“PBAS”) is an independent third-party administrator to pension and benefit plans, specializing in multi-employer trusts, with 150+ employees in seven offices across Canada serving over one million plan members and beneficiaries. PBAS provides a competitive compensation and benefits...


  • Etobicoke, Ontario, Canada Voicelogic Full time

    Must be fluent in both English and French (preferably Quebecois).Part time and Full time available. Monday to Friday only. Day time and evening hours available.This bilingual role consists of outbound calls, customer service, and membership renewals for a prominent Canadian membership organization.While we do look at every resume submitted, we only reach out...


  • Etobicoke, Ontario, Canada AGM Renovations Full time

    AGM Renovations is a distinguished provider of premier basement, kitchen, and bathroom renovation services spanning across Canada and its surrounding areas. We uphold an unwavering dedication to delivering excellence in both high quality finishes and execution, consistently earning top ratings for client satisfaction.In our pursuit of excellence, we...


  • Etobicoke, Canada Provincial Smart Home Services Full time

    **What We're Looking For**: - **Experience**: Minimum 1 year of outbound/inbound Call Centre, inside sales, outside sales, or lead generation. - **Communication Skills**: Your professionalism and exceptional written and verbal skills will set you apart. - **Motivation**: Be a self-starter eager to learn and excel in a fast-paced setting. -...


  • Etobicoke, Canada AGM Renovations Full time

    AGM Renovations is a distinguished provider of premier basement, kitchen, and bathroom renovation services spanning across Canada and its surrounding areas. We uphold an unwavering dedication to delivering excellence in both high quality finishes and execution, consistently earning top ratings for client satisfaction. In our pursuit of excellence, we...


  • Etobicoke, Canada Trident Global Assistance Inc. Full time

    _**LOOKING TO WORK FOR A FAST-GROWING COMPANY?**_ If you are a highly motivated individual and posses excellent communication skills, you could be the right person for our organization. You will be managing Assistance Coordinators in a Call Centre environment. While your team operates 24/7/365 via telephone and various electronic methods, you will assist,...


  • Etobicoke, Canada The Jamestown Group Full time

    Statys Investments Our primary business is focused on enabling sourcing and ecommerce distribution of medical goods and other healthcare related products to clinics, aestheticians, doctors, and pharmacists in the global SME space. We run a network of global affiliate websites and sell directly to the doctors through our various call centres. Selling is done...


  • Etobicoke, Canada Voicelogic Full time

    Must be fluent in English but French is always an added bonus. Call centre experience is an asset but not required. Sales/lead generation experience is preferred but also not required. Compensation is an hourly wage of $18.50, plus a daily bonus on some campaigns. Wage can go up to $21.00 based off of performance and language. Here's what we do (if you have...


  • Etobicoke, Canada Voicelogic Full time

    Must be fluent in English but Spanish and French are always an added bonus. Call centre experience is an asset but not required. Sales/lead generation experience is preferred but also not required. Compensation is an hourly wage of $17.00, plus a daily bonus on some campaigns. Wage can go up to $21.00 based off of performance and language. Here's what we do...


  • Etobicoke, Canada Voicelogic Full time

    Must be fluent in English but French is always an added bonus. Call centre experience is an asset but not required. Sales/lead generation experience is preferred but also not required. Compensation is an hourly wage of $18.50, plus a daily bonus on some campaigns. Wage can go up to $21.00 based off of performance and language. Here's what we do (if you have...