Scheduling Coordinator/dispatcher
3 months ago
_Custom Fire & Sprinkler Services was born from the vision that a transparent, honest approach was needed in the fire protection services industry._
- Our team builds value and relationships through forming custom approaches for our client’s individual needs and in executing on those approaches through experience, pro-activity and a conscious recognition of the importance of the services we are engaged for._
Custom Fire & Sprinkler Services is looking for an experienced Scheduling Coordinator/Dispatcher with a fire protection background to support our Operations Team out of our Whitby office.
**Key Responsibilities**:
- Schedule and coordinate manpower and equipment based on client requirements
- Responsible for client interaction, communicating with field technicians and supervisors, and coordinating jobs with project managers
- Coordinate with the Parts Department as required
- Coordinate additional service resources for jobs as required
- Handle incoming calls from clients and provide the best Custom Service to resolve any issues or concerns
- Generating work order documents, dispatching technicians and notifying clients
- Generating and interpreting various reports
- Participate in team/staff meetings as required
**Qualifications**:
- Minimum (2) years experience in the Fire Protection industry
- Experience as a Fire Alarm Technician considered an asset
- Knowledge of Jonas Enterprise Software considered an asset
- Working knowledge of office equipment and Microsoft Office products
- Flexibility to work overtime/shared on call
- Ability to solve problems and handle demanding clients in a professional manner
- Excellent customer service and organizational skills
- Excellent communication skills, both verbal and written
- We thank you for your interest. Only those selected for an interview will be contacted._
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Whitby, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- fire protection: 2 years (required)
Work Location: In person
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