Dispatcher/customer Service Representative

5 months ago


Whitby, Canada Dufferin Concrete - A CRH Company Full time

Job ID: 485362

Work Type: Full Time Permanent

**DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA**

**Position Summary & Responsibilities**:
**MAJOR DUTIES/RESPONSIBILITIES**:

- Serve as the CSR main point of contact for account and COD customers throughout the ordering process.
- Accurately enter new orders and changes in the Command Concrete dispatching software.
- Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Accurately and efficiently manage the fleet of RMX drivers to ensure on time delivery to our customers.
- Communicate effectively as main point of contact with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery.
- Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Ability to multitask and adjust to real time changes in a fast-paced environment in order to meet daily customer demands.
- Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.
- Uphold the company’s commitment to Environmental and Health & Safety.
- Other duties as assigned up to and including, payroll, Tablet inventory and management of software and issues as they occur.
- Required to work in the Concord Office and Whitby Plant

**QUALIFICATIONS**:

- High School Diploma
- 1-3 years of work experience
- Dispatching experience is an asset
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete, Track-It is an asset

**KNOWLEDGE/SKILLS/ABILITIES REQUIRED**:

- Strong customer service orientation and experience
- Superb radio / phone skills - ability to professionally handle calls in a fast paced environment
- Strong interpersonal and communication skills
- Punctual and Efficient
- Attention to detail
- Excellent organization and time management skills
- Computer savvy
- Ability to troubleshoot tablet issues
- Geographical awareness - GTA and surrounding areas
- Commitment to health and safety
- Relative industry experience

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.



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