Dispatcher/customer Service Representative
6 months ago
Job ID: 487188
Work Type: Full Time
**Dufferin Concrete, A CRH Company is currently hiring a Dispatcher/Customer Service Representative to join**
**their growing team**
**Who we are**
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.
We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. The company employs over 90,000 people in 37 countries around the world.
**Position Summary & Responsibilities**:
**MAJOR DUTIES/RESPONSIBILITIES**:
- Serve as the CSR main point of contact for account and COD customers throughout the ordering process.
- Accurately enter new orders and changes in the Command Concrete dispatching software.
- Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Accurately and efficiently manage the fleet of RMX drivers to ensure on time delivery to our customers.
- Communicate effectively as main point of contact with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery.
- Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Ability to multitask and adjust to real time changes in a fast-paced environment in order to meet daily customer demands.
- Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.
- Uphold the company’s commitment to Environmental and Health & Safety.
- Other duties as assigned up to and including, payroll, Tablet inventory and management of software and issues as they occur.
- Required to work in the Concord Office and Whitby Plant
**QUALIFICATIONS**:
- High School Diploma
- 1-3 years of work experience
- Dispatching experience is an asset
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete, Track-It is an asset
**KNOWLEDGE/SKILLS/ABILITIES REQUIRED**:
- Strong customer service orientation and experience
- Superb radio / phone skills - ability to professionally handle calls in a fast paced environment
- Strong interpersonal and communication skills
- Punctual and Efficient
- Attention to detail
- Excellent organization and time management skills
- Computer savvy
- Ability to troubleshoot tablet issues
- Geographical awareness - GTA and surrounding areas
- Commitment to health and safety
- Relative industry experience
CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.
-
Dispatcher/customer Service Representative
5 months ago
Whitby, Canada Dufferin Concrete - A CRH Company Full timeJob ID: 485362 Work Type: Full Time Permanent **DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA** **Position Summary & Responsibilities**: **MAJOR DUTIES/RESPONSIBILITIES**: - Serve as the CSR main point of contact for account and COD customers throughout the ordering process. - Accurately enter new orders and changes in the...
-
Dispatcher/customer Service Representative
6 months ago
Whitby, Canada Dufferin Concrete - A CRH Company Full timeJob ID: 487188 Work Type: Full Time **DELIVER CONCRETE RESULTS - JOIN THE DUFFERIN CONCRETE TEAM AT CRH CANADA** **Position Summary & Responsibilities**: **MAJOR DUTIES/RESPONSIBILITIES**: - Serve as the CSR main point of contact for account and COD customers throughout the ordering process. - Accurately enter new orders and changes in the Command...
-
Customer Service Representative
4 weeks ago
Whitby, Canada Savers Value Village Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Savers / Value Village. As a Customer Service Representative, you will be responsible for creating an awesome experience for our customers, donors, and other team members.Key ResponsibilitiesProvide exceptional customer service and support to customers and donorsAssist with...
-
Customer Service Representative
3 days ago
Whitby, Canada Giant Tiger Full time**Job Title:** Customer Service RepresentativeGiant Tiger, a Canadian owned and operated retailer, is seeking a skilled Customer Service Representative to join our team in Whitby.About Us:We are proud of our strong commitment to the community and over 60 years of success. We believe in opportunities for growth & development, teamwork, and engagement.The...
-
Customer Service Representative
5 months ago
Whitby, Canada Bin There Dump That Full timeCSR- Inbound Sales / Customer Service A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and...
-
Dispatcher
5 months ago
Whitby, Canada Century Transportation Ltd. Full time**Dispatcher** Century Transportation is currently seeking a Dispatcher to join our team in Whitby. This is a full-time position working Monday through Friday from 9:00 am - 6:00 pm, with an on-call requirement every other week. The Dispatcher is responsible for scheduling and coordinating up to 60 drivers and managing both driver and vehicle assignments to...
-
Customer Service Representative
4 weeks ago
Whitby, Canada RONA inc. Full timeJob Summary:As a Customer Service Representative at RONA, you will be responsible for providing exceptional customer service and promoting customer loyalty. You will process transactions accurately and efficiently, while maintaining a clean and organized checkout area. Additionally, you will be responsible for producing and balancing the cash report at the...
-
Customer Service Representative
4 weeks ago
Whitby, Canada Tim Hortons Full timeJob SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the overall success of our restaurant.Key...
-
Customer Service Representative
5 months ago
Whitby, Canada BMO Financial Group Full time1615 Dundas Street East Whitby Ontario,L1N 2L1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Customer Service Representative
5 months ago
Whitby, Canada Atlantic Coated Papers Full time**About us** Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America. The experience, tenacity and focus of our associates is what sets us apart. Our work environment includes: - Modern office setting - Work-from-home days **Job Summary**: **Duties**: -...
-
Customer Service Representative
1 month ago
Whitby, Canada Atlantic Coated Papers Full time**About us** Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America. The experience, tenacity and focus of our associates is what sets us apart. Our work environment includes: - Modern office setting - Work-from-home days **Job Summary**: **Duties**: -...
-
Customer Service Representative
4 weeks ago
Whitby, Canada Tim Hortons Full timeAs a Customer Service Representative at Tim Hortons, you will be responsible for delivering exceptional products and service to our guests. Your attention to detail and ability to multitask will ensure that our products and coffee are Always Fresh and Always Accurate.You will contribute to the cleanliness, safety, and overall success of your team and...
-
Customer Service Representative
4 weeks ago
Whitby, Canada Fedex Canada Full timeJob SummaryAs a Customer Service Representative at FedEx Canada, you will be responsible for providing accurate information and assistance to customers requiring direct customer interface. You will perform administrative duties necessary for efficient operations, promoting continued sales and generating potential incremental revenue wherever possible.Key...
-
Csr - Customer Service Representative
6 months ago
Whitby, Canada Bin There Dump That Full timeCSR- Inbound Sales / Customer Service A **Customer Service Representative****: Past administrative, strong computer skills and past telephone sales or technical support background would be an advantage. **Requirements & Experience**: - **High degree of accuracy and attention to detail.**: - **Excellent written/verbal communication, interpersonal and...
-
Insurance Customer Service Representative
3 weeks ago
Whitby, Canada BIG - Whitby Full time**Job Title:** Insurance Customer Service RepresentativeAt BIG - Whitby, we are seeking a highly skilled Insurance Customer Service Representative to join our team. As a Personal Lines CSR, you will be responsible for managing inbound client inquiries and outbound client follow-up, supporting the sales and service team, and adhering to underwriting...
-
Dispatcher / Whitby
2 weeks ago
Whitby, Canada Groupe Touchette Inc. Full timeThe Dispatcher plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicates with the service department...
-
Customer Service Representative
4 months ago
Whitby, Canada dormakaba Full timePOSITION OVERVIEW dormakaba is seeking a Customer Service Representative based in Whitby, ON. The Customer Service Representative is responsible for entering orders and interacting with customers. The Customer Service Representative will work with team members in other departments, including finance, operations and sales. WHAT YOU WILL DO Receive,...
-
Customer Service Representative Durham Region
3 weeks ago
Whitby, Canada CB Canada Full timeJob Summary:Robert Half is seeking a Customer Service Representative to work on-site in Durham Region. As a Customer Service Representative, you will be responsible for greeting clients, organizing daily client schedules, and communicating with different work stations. This is a flexible part-time contract opportunity that requires double vaccination.Key...
-
Financial Services Representative
4 weeks ago
Whitby, Canada CANADA INC. Full timeJob Title: Financial Services RepresentativeAbout the Role:We are seeking a detail-oriented Financial Services Representative to join our team at Ontario Inc. The ideal candidate will have a strong focus on customer satisfaction and be able to work in a fast-paced environment.Key Responsibilities:Provide excellent customer service and support to clientsWork...
-
Customer Service Representative
5 months ago
Whitby, Canada Leon's Furniture Full timeLOOKING FOR AN AMAZING CAREER OPPORTUNITY? WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO! Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success...