Dispatcher/customer Service Representative

1 week ago

Whitby, Canada Dufferin Concrete - A CRH Company Full time

Job ID: 487188

Work Type: Full Time

**Dufferin Concrete, A CRH Company is currently hiring a Dispatcher/Customer Service Representative to join**
**their growing team**

**Who we are**
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.

We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. The company employs over 90,000 people in 37 countries around the world.

**Position Summary & Responsibilities**:
**MAJOR DUTIES/RESPONSIBILITIES**:

- Serve as the CSR main point of contact for account and COD customers throughout the ordering process.
- Accurately enter new orders and changes in the Command Concrete dispatching software.
- Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Accurately and efficiently manage the fleet of RMX drivers to ensure on time delivery to our customers.
- Communicate effectively as main point of contact with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery.
- Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Ability to multitask and adjust to real time changes in a fast-paced environment in order to meet daily customer demands.
- Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.
- Uphold the company’s commitment to Environmental and Health & Safety.
- Other duties as assigned up to and including, payroll, Tablet inventory and management of software and issues as they occur.
- Required to work in the Concord Office and Whitby Plant

**QUALIFICATIONS**:

- High School Diploma
- 1-3 years of work experience
- Dispatching experience is an asset
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete, Track-It is an asset

**KNOWLEDGE/SKILLS/ABILITIES REQUIRED**:

- Strong customer service orientation and experience
- Superb radio / phone skills - ability to professionally handle calls in a fast paced environment
- Strong interpersonal and communication skills
- Punctual and Efficient
- Attention to detail
- Excellent organization and time management skills
- Computer savvy
- Ability to troubleshoot tablet issues
- Geographical awareness - GTA and surrounding areas
- Commitment to health and safety
- Relative industry experience

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

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