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Vendor Manager Ii

4 months ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- Our Technology strategy is transforming the face of our technology teams, our ITSS shared services capabilities, and the experience of our customers and colleagues. As we accelerate our journey to the Cloud, build Enterprise level Platforms, and transition to the Next Evolution of Work (NEW), we will require a significantly strengthened focus on third party solutions that fit with our target state. Our ability to enable a more strategic approach to engaging third parties, in lockstep with our business strategy, and in collaboration with our SSG and TPRM colleagues, will serve as a critical enabler to unlocking business value.
- ITSS Vendor Management organization is mandated to:

- Deliver a portfolio aligned vendor management support model for our CIO's and business leaders
- Introduce a dedicated focus on managing relationships, and optimizing value with our strategic Enterprise Technology vendors, who have relationships across multiple CIO's and ITSS business leaders
- Support enablement of our NEW operating model, through integrated business/technology coverage of common vendors
- Enable strengthened focus on operational oversight, third party governance, and value delivered for our broader list of 'business critical' vendors
- Drive accelerated focus on vendor management process transformation and capability build, including pursuit of transformational 3rd party strategies to drive vendor consolidation, and a shift to next generation managed services models

**About this role**:
Under the leadership of AVP for Strategic Technology Vendors and Enterprise Technology, Strategic ITS Vendor Portfolio team will bring a 'One-TD' approach to our strategic Enterprise Technology vendors (IBM, Kyndryl, Cisco, Dell and Bell), who have relationships across multiple CIO's and business leader portfolios.
- Support strategic ITS vendor portfolio and governance models for major Telco vendors and future managed service engagements as applicable
- Working closely with the Managed Service VM to support the existing Telco relationships with Canada's top Telecom service provider
- Maintain book of records and act proactively to initiate contract negotiations to avoid any last-minute surprises
- Manage BAU day-to-day activities and governance processes (e.g., approval process for contract, monthly/quarterly/semi-annual governance meetings) as per the Vendor Management Policy and Handbook
- Drive vendor negotiation for the business owner in collaboration with Strategic Sourcing and various other internal partners
- Act as trusted advisor for business & finance stakeholders related to portfolio
- Provide VM support for business partners to develop business cases and deliver contract renewal execution / special projects to optimize ITS vendor spend
- Support ongoing financial management via Ariba/Shopwise for the assigned contracts including end-to-end process to support vendor invoice validation and payment
- Liaise with internal business partners and stakeholders to align vendor performance to TD's business objectives and priorities
- Manage vendor performance scorecard, dashboard reporting and governance meeting presentation material targeted for the senior executive audience
- Problem & issue management; escalation within vendor governance models
- Drive continuous improvement independently with mínimal supervision
- Liaise with audit/compliance partners to maintain or reduce ITS's risk posture through Supplier Risk Management practices
- Lead partnership with SSG/TPRM, TRMIS/3PCRM, Audit, Compliance, and other risk stakeholder

**Job Requirements**

**What can you bring to TD?** Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

- Experience in communicating and reporting with executive audience (e.g., VP-level & above executives) - MUST HAVE
- Experience to work with Microsoft Office suite (Word, Excel, PowerPoint, Outlook, MS Teams), Ariba, Coupa - MUST HAVE;
- Prior vendor management experience with Telecom vendors - Nice to have
- Prior cost reduction experience in an IT environment with strong negotiation and influence skills
- Passionate for technology, understands market / industry trends and issues for IT infrastructure
- Ability to develop commercially beneficial relationships with vendors
- Proven ability to collaborate across a large organization to effectively realize outcomes
- History of making an impact to executing on strategies and delivering superior results in both the short and long term
- Strong influence and persuasion skills - gets people to change position or course of action through conversations and debate
- Highly flexible and able to quickly adapt to changing priorities
- Ability to multi-task and manage multiple team and client demands concurrently.
- Excellent customer service orientation