Vendor Manager Ii

6 months ago


Toronto, Canada TD Bank Full time

**Vendor Manager II**:

- 431744BR

**Job Category - Primary**
- Technology Solutions

**Work Location**
- TD Centre - West - 100 Wellington Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- As part of the Platforms and Technology organization, the Vendor Management team is accountable for managing third party relationships/engagements, used by DaaS and Enterprise Payments, and ensuring compliance with Third Party Risk Management Policy, Standard and Framework across US and Canada.
- The Vendor Management team is responsible for supporting the DaaS and Enterprise Payments business owners throughout the end-to-end Third Party Risk Management Lifecycle, including supporting strategic review of vendor products/services and driving value through negotiation and ongoing management of relationships, managing activities such as timely completion of all Third Party Risk Management Risk Assessments, managing and driving timely renewal of contracts, monitoring performance to contract requirements and expectations, ensuring governance routines and ongoing monitoring activities are implemented commensurate with the risk of the engagement, ensuring audit and regulatory compliance and keeping abreast of industry trends and developments to ensure that our vendor relationships deliver optimal results and provide excellent support to the Platforms and Technology organization in all aspects of the relationship.

**Job Details**
- Manage multiple vendor relationships for Data as a Platform (DaaS) and Enterprise Payments supporting the business' strategic goals and objectives across North American footprint
- Facilitate phases of the Third Party Risk Management Lifecycle, and ensure compliance with TPRM Policy, Standard and Framework
- Accountable and responsible for timely completion of Third Party Inherent Risk Assessments for new/changing third party relationships and other required assessments and deliverables, including review/approval from key stakeholders
- Accountable and responsible for monitoring vendor performance and risk, via reporting/dashboards/governance routines
- Accountable and responsible for risk and issue management, escalating and tracking vendor issues per TPRM Issue management requirements, partnering with the business to drive remediation plans on non-performing metrics or issues
- Manage timely renewal of all contracts; Participate in/facilitate contract renewal and negotiation process, working with internal partners (Legal, Sourcing, Contracts) as well as business partners to ensure contracts and agreements

maximize our values, meet business objectives, regulatory requirements, mitigate risks and meet the TD policies and standards- Ensure strong understanding of contractual terms and conditions, and their commercial implications to the business in order to effectively manage vendor agreement(s) and relationship(s) and ensure adherence to contractual

requirements- Accountable for the quality of advice and support provided to the business and achievement of the lines of business overall objectives in relation to the vendor
- Lead the assessment/development and/or assessment of SLA’s, standards, policies, procedures and compliance monitoring plans that maximize customer satisfaction, decrease risk and/or mitigate to the maximum of availability,

efficiency and effectiveness- Collect/Review/Assess audit documentations (i.e. SSAE16, SOC I/II, SIG) and determine next steps for remediation of gaps
- Ensure organized storage of evidence of all activities for audit readiness
- Ensure timely response to and satisfactory results for Internal and External audit requests
- Ensure invoices have invoice processing procedures in place, including billing, invoicing, rebates, performance/penalty adjustments and internal charge backs, where appropriate
- Monitor vendor spend (costs), proactively identifying opportunities to improve cost effectiveness and trends against budget forecasts
- Ensure strong understanding of the Bank's vendor management tools including SAP Ariba and Coupa Risk
- Lead the development and implementation of proactive strategies and tactics in managing issues and relationships
- Build/foster solid relationships and organizational alignment with our business, sourcing, legal and contract partners, ensuring communication channels exist, attending/facilitating meetings and participating in working sessions
- Develops proposals/recommendations related to vendor services and practices in connection with the vendor(s)
- Works closely and effectively with assigned business partners to ensure their requirements are met
- Deals with a range of complex issues and policies in the management of the vendor(s)

**Job Requirements**
- Highly professional with established relationship building and previous Vendor Management experience and/or workin


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