Manager, Vendor Management

6 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

The Vendor Manager will be part of the Contact Centre Vendor Management team and will be responsible for building and managing relationships with core suppliers who supply the Contact Centres with workforce augmentation services ensuring they meet or exceed their contractual obligations. As a Vendor Manager, you will play a key role in supporting and executing the vendor management discipline within the Contact Centres and managing multiple aspects of the vendor relationship. You will support the delivery of vendor services across all LOB’s and functions. You will be adept in the vendor relationship and contract. You will support the Sr. Vendor Manager in performing key day-to-day activities such as monthly billing reconciliation and processing, resource and financial modelling, generating regular and adhoc reporting requests and support preparation for regular governance meetings. You will also support investigation of key issues and participate in solution development. You will lead gap analysis and improvement initiatives that optimize day-to-day vendor management activities.
- At CIBC we enable the work environment most optimal for you to thrive in your role._ _Yo_u’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How you'll succeed
- Problem solving - Proactively identify strategic opportunities and support the development of end-to-end client journey strategies for clients that need support or advice from CIBC. Lead a cross-functional team in diagnosing current state gaps, performing comprehensive analysis of potential opportunities, and preparing and presenting compelling strategic recommendations that have measurable impact.
- Partnership and Collaboration - Passionate about working in diverse teams and using strategic influencing skills to drive the collective success of the group. Partner and collaborate with individuals across several departments through agile sprints to meet requirements and definition of done. Identify, prioritize, and influence product backlog items to improve the client experience by innovating the client journey.
- Research and Due Diligence - Perform research to evaluate potential opportunities and ensure the team has robust competitive intelligence and strong awareness of trends, industry developments, client needs and regulatory changes. Assist with due diligence and project management on strategic initiatives.
- Organization and Analysis: High degree of initiative, self-organization, and self-management skills combined with strong ability to review data and conduct analysis.
- Stakeholder Management: Ability to establish and maintain stakeholder and sponsor relationships with internal partners and third party service providers

Who you are
- You demonstrate experience in vendor management with 1-2 years experience; managing key strategic suppliers with total contract value exceeding $30MM+.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicate

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