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Manager, Vendor Management

1 month ago

Toronto, Canada Indigo Full time

Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning
**We play by the following rules**:
We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate
**Job Description**:
The Manager, Vendor Management & Compliance is accountable for streamlining the vendor management process for direct vendors, including onboarding, vendor compliance and tracking vendor performance. This role is an expert in negotiating optimal commercial terms with vendor partners and will lead improvement efforts with respect to the vendor onboarding experience. Furthermore, this role will drive vendor compliance & delivery performance by streamlining the compliance management system and introducing vendor scorecarding. The Manager works collaboratively with cross-functional teams, including General Merchandising, Print, Legal, Supply Chain and IT, to provide clear, consistent communication and direction to vendors in a high growth, fast-paced retail environment.
KEY PERFORMANCE METRICS
Compliance with contracting standards
Speed of vendor onboarding (vendor registration approval within 24hrs)
Annual compliance chargeback recoveries
Improved vendor performance
Key stakeholder satisfaction (Merchants/Buyers, Legal, Supply Chain)
Vendor Support (enhanced process. timely & accurate recovery)
KEY ACCOUNTABILITIES
Functional
**Vendor Onboarding & Merchant support**:
Partner with merchants and cross-functional teams to negotiate commercial terms to complete new vendor onboarding (VOB)
Ensure timely review and approval of any variations in onboarding terms; provide recommendations and negotiate commercial terms directly with the vendor.
Liaise with Legal and VP Procurement as needed
Create and maintain relationships with vendors and internal merchant teams
Provide coaching/feedback to key stakeholders related to negotiation strategy & execution
Work closely with the Vendor Onboarding team to manage and maintain an efficient vendor onboarding workflow and issue resolution; ensure 24-hour SLA for vendor registration approval in queue on Indigo Vendor Hub (onboarding portal) and 24-hour response SLA for vendor setup inquiries
Ensure the team maintains an active vendor database
Manage 3rd party VOB Portal provider relationship; identify any required changes/improvements to the process/portal user experience
Identify opportunities for vendor onboarding process improvement, make recommendations accordingly and drive respective initiatives; this includes internal processes, RASI refinement, and evaluation of external tools
Deliver a seamless end-to-end vendor onboarding process
**Vendor Compliance & Performance**:
Manage annual vendor compliance recoveries budget and ensure monthly net recoveries stay on track
Work with the Vendor Compliance team and external compliance system partner to ensure compliance detection rules are updated and maintained; assess opportunities to add more detections as requested by the supply chain or the business.
Ensure the team maintains a 24-hour response SLA for Vendor Compliance inquiries
Ensure all Vendor Manuals are up to date (including French versions)
Ensure Indigo Vendor Help portal (ZenDesk) is kept up-to-date at all times
Develop Vendor Scorecards to track vendor performance; target to send out scorecards at minimum every quarter (if not monthly)
Work with the vendor community to improve overall compliance and delivery performance
Ensure the team is replying to all Vendor Compliance and Vendor Setup inquiries daily (as per the required SLA)
Complete monthly, quarterly, and annual reporting on Key Performance Metrics (listed above) as required
**Vendor Support**:
Ensure the Vendor Support team maintains timely and accurate calculation and submission of monthly/quarterly/annual Vendor Support billings.
Evaluate current process and 3rd Party Rebate Management systems to introduce further automation.
Ensure the team is maintaining a 24-hour response SLA for vendor inquiries regarding Vendor Support
People
Collaborate with others to drive flexible and iterative solutions quickly and easily
Share technical knowledge with others and actively