Vendor Manager II

2 months ago

Toronto, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

CUSTOMER

Own the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards Initiate intake via a Sourcing Request and follow the TPRA process Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party Support Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive Maintain strong relationships with internal stakeholders Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

SHAREHOLDER

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments  Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution  Participate in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience Conduct meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas Integrates the broader organizational context into advice and solutions within own area Has some industry knowledge and can build an understanding of the industry, competition and the factors that differentiate the organization Applies best practices to implement process, product or service improvements Acts as a subject matter expert within their own area of specialty or a resource for others Supports projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs Contributes to setting standards within area of expertise Supports complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders Impacts a range of functional programs and operations across own and related teams Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels Supports stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels Works independently as the lead and guides others within area of expertise Identifies and leads problem resolution for complex issues at all levels Generally reports to a Manager or above

EXPERIENCE AND / OR EDUCATION

Undergraduate degree 5+ years of related experience

ADDENDUM

Proficient knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework/principles, policies and procedures, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics and/or regulatory requirements Knowledge of current and emerging competitor and market trends Knowledge of Risk Management environment, standards and regulations Knowledge of budgetary management principles/practices/procedures Skill in identifying problems and reviewing related information to develop/evaluate options and implement solutions Skill in supporting the development and implementation of change initiatives and/or processes Ability to communicate effectively in both oral and written form Ability to work collaboratively and build relationships Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and/or delivery of services Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives Ability to exercise sound judgement in making decisions Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines Skill in using analytical software tools, data analysis methods and reporting techniques Skill in using computer applications including MS Office Ability to work successfully as a member of a team and independently Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet

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