Surgical Administrative Counsellor/ Coordinator

4 months ago

Brampton, Canada U Vision Group Full time

Job Description:
Job Title: Surgical Admin Coordinator

Location: Brampton

Compensation: TBD

About Us:
U Vision Group (UVG) aspires to seamlessly blend advanced vision care and aesthetic services, fostering improved lives, self-confidence, and well-being for our patients. We are a dynamic and innovative organization that values a positive work culture and is dedicated to the growth and development of our employees. We deliver outstanding services to our patients by embracing Continuous Improvement and Adaptability.

Key Responsibilities:

- Accurately and efficiently complete paperwork and admin duties, including procedure consent, prescription, instruction package, etc.
- Perform reminder calls prior to each Laser clinic to ensure all times, location, eye, and post-op instructions are clear to patients and courtesy calls post-op to assure patients that any current symptoms are normal, or an earlier post-op is required.
- Initiatively fill in gaps and/or same day cancellation or reschedule patients to maintain proper clinic flow.
- Ensure patient understand their drops and post-op instructions and address any concerns they may have.
- Provide accurate prescription use instructions for each type of procedure.
- Book post-op appointments.
- Maintain after hours support line for post-op patients.
- Accurately and efficiently handle urgent procedure inquiries and communicate with doctor in cases of emergencies.
- Accurately chart and document patient notes using EMR platform (OSCAR)
- Play role of main contact before and after procedure to patients
- Report statistics upon request
- Maintain professional relations with other medical offices and hospitals
- Manage and resolve patient complaints.
- Direct calls to other departments as needed.
- Ensure that all patient interactions are dealt with confidentially in accordance with practice protocols.
- In charge of surgical administration duties, not limited to hospital surgical entries and communication and hospital OR paperwork, etc.

Job Requirement
- Minimum of 3-5 years of direct experience and a solid working knowledge of the specific work that is being carried out.
- Must completed Bachelor Degree in Life Science or relevant program.
- Medical terminology an asset.
- Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills.
- Decisiveness and attention to detail.
- Excellent organizational and time-management skills.
- Demonstrated experience analyzing and resolving customer service and client issues.
- Demonstrates professionalism and patient service manners.
- Ability to multitask.

Schedule

Tuesday to Saturday

8 Hour Shift

Pay: From $19.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Brampton, ON L6Y 0P6: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Medical office: 1 year (preferred)

Work Location: In person

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