Administrative Assistant

6 months ago


Brampton, Canada ACHEV Full time

**_SUMMARY:_** **The Newcomer Information Centres are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by Achev. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

The Administrative Assistant will provide outstanding customer service to clients and administrative support to the Coordinator, Information Counsellors, and the team at Achev’s Newcomer Information Centre.

**RESPONSIBILITIES**
- Provide enthusiastic, courteous service to clients and the community at the reception desk
- Respond to client inquiries by phone and in-person in a friendly and welcoming manner
- Assist clients by providing general information and orientation to services and programs at Achev
- Input and update client information in CRM/CETRA
- Contact clients to confirm/reschedule/rebook appointments as necessary
- Assist in generating statistical reports with focus on measurable results
- Plan, organize and co-facilitate events, webinars for SEEN clients
- Design and distribute flyers and other promotional materials
- Perform other related duties as required
- Canadian Citizen, Permanent Resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act and must be legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations
- 1-2 years working experience in an administrative environment
- Well organized with the ability to enter data with accuracy
- Advanced numerical and analytical skills
- Demonstrated use of computer technology including Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Experience in database management
- Excellent communication, interpersonal skills, cultural sensitivity, and problem-solving skills
- Demonstrated organizational and planning skills
- Adaptable, flexible, and able to work in a team environment
- Familiarity with the Ability to multi-task, take the initiative, and be able to meet deadlines
- Knowledge of a second language and office administrative experience is an asset
- Demonstrated experience in dealing with multicultural and disability issues



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