Surgical Counsellor/ Surgical Coordinator

2 months ago

Brampton, Canada U Vision Group Full time

Job Description:
Job Title: Surgical Counsellor/ Coordinator

Location: Scarborough

Compensation: TBD

About Us:
U Vision Group (UVG) aspires to seamlessly blend advanced vision care and aesthetic services, fostering improved lives, self-confidence, and well-being for our patients. We are a dynamic and innovative organization that values a positive work culture and is dedicated to the growth and development of our employees. We deliver outstanding services to our patients by embracing Continuous Improvement and Adaptability.

**Position Title**: Surgical Coordinator/Counsellor

**Reports To**: Clinic Supervisor

The Surgical Coordinator/Counsellor plays a pivotal role in advising and educating patients about their surgical options. This role involves counseling patients, managing surgical bookings, and ensuring that all procedural requirements are met according to the directives of the medical director and the needs of the patient.

**Key Performance Indicators (KPIs)**:

- Number of procedure upgrades
- Number of lens upgrades
- Patient satisfaction related to surgical counseling
- Number of surgical bookings
- Minimal to zero errors in booking, documentation, and reporting

**Duties and Responsibilities**:

- Accurately verify patient details, including name, date of birth, health card number, gender, contact information, and referring doctor.
- Pre-counsel patients before their doctor’s visit, providing detailed information on lens options and surgical techniques, along with associated costs.
- Collaborate with patients and their families to assess care needs, determine lens eligibility, and develop individualized surgical plans.
- Provide clear and accurate breakdowns of all fees associated with surgeries.
- Schedule surgeries according to doctor preferences, ensuring correct facility, date, procedure, and eye, while addressing any health concerns.
- Coordinate pre-surgery measurements, testing, and post-op appointments.
- Complete surgical paperwork efficiently, including obtaining necessary signatures for legal documents, particularly for IFH and non-OHIP patients.
- Deliver post-op instructions and ensure patients receive accurate prescriptions tailored to their specific surgery.
- Process payments for services and retail products following established cash handling protocols.
- Compile and report relevant statistics as required.
- Handle urgent surgical cases with accuracy and efficiency.
- Perform all administrative duties related to surgical cases, including data entry into hospital systems, preparing surgery day lists, rearranging surgery cases, and managing surgery bundles with all necessary documents.
- Ensure all surgical preparations are complete two weeks and two days before each operating day.
- Conduct pre-surgery reminder calls to confirm all details with patients and provide clear post-op instructions.
- Make courtesy post-op calls to check on patients and address any concerns or symptoms that may require earlier follow-up.
- Prepare and maintain surgical areas, ensuring cleanliness and readiness.
- Build and maintain professional relationships with other medical offices and hospitals.
- Monitor inventory levels and notify the team lead or site lead when supplies are low.
- Address patient inquiries, manage complaints, and direct calls to appropriate departments as necessary.
- Ensure all patient interactions and documentation are handled confidentially and in compliance with practice protocols.

**Requirements**:

- Experience in a similar patient-facing role is a significant asset.
- Knowledge or education in ocular (eye) health is preferred.
- Excellent communication skills in English; proficiency in a second language is an asset.
- Proficiency in Mandarin is an asset.
- Strong interpersonal, customer service, problem-solving, and conflict resolution skills.
- Familiarity with medical terminology is an asset.
- High attention to detail and decisiveness.
- Excellent organizational and time-management skills.
- Demonstrated ability to analyze and resolve customer service issues.
- Professionalism and strong patient service manners.
- Ability to multitask effectively.

**Working Conditions**:

- Regular sitting and computer use.
- Involvement in a fast-paced clinic environment with frequent phone and screen usage.

Pay: From $20.00 per hour

Expected hours: 45 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (required)

Work Location: In person

  • Surgical Counsellor/ Surgical Coordinator

    1 month ago

    Brampton, Canada U Vision Group Full time

    Job Description: Job Title: Surgical Counsellor/ Coordinator Location: Brampton Compensation: TBD About Us: U Vision Group (UVG) aspires to seamlessly blend advanced vision care and aesthetic services, fostering improved lives, self-confidence, and well-being for our patients. We are a dynamic and innovative organization that values a positive work...

  • Surgical Administrative Counsellor/ Coordinator

    4 months ago

    Brampton, Canada U Vision Group Full time

    Job Description: Job Title: Surgical Admin Coordinator Location: Brampton Compensation: TBD About Us: U Vision Group (UVG) aspires to seamlessly blend advanced vision care and aesthetic services, fostering improved lives, self-confidence, and well-being for our patients. We are a dynamic and innovative organization that values a positive work culture and...

  • Surgical Supply Chain Technician

    2 months ago

    Brampton, Canada William Osler Health System Full time

    **Company Description** One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest...

  • Assistant Manager Surgical Sponsorships

    7 months ago

    Brampton, Canada William Osler Health System Full time

    **Company Description** One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest...

  • Project Consultant

    1 week ago

    Brampton, Canada William Osler Health System Full time

    **Company Description** One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest...

  • Director Clinical Services

    1 month ago

    Brampton, Canada William Osler Health System Full time

    **Company Description** One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest...

  • Healthcare Professional

    2 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    About the RoleWe are seeking a skilled and dedicated Registered Practical Nurse to join our team. This is a unique opportunity to provide patient care and education in a variety of acute medical, CCC, palliative, and surgical patient care areas.ResponsibilitiesFloat to units as determined by daily staffing needs, which includes reassignment of units during a...

  • Hair Replacement Technician- Non Surgical

    6 months ago

    Brampton, Canada Hair Forever Full time

    We opperate operate a busy hair loss clinic in Brampton. The position offered is for an experienced Hair Replacement Technician. There will be no product selling required Or any quotas to meet. our clients are generous tippers. **Duties Include, But May Not Be Limited To** - Servicing non-surgical hair replacements for men and women, extension - This may...

  • Registered Nurse

    3 weeks ago

    Brampton, Canada William Osler Health System Full time

    Job DescriptionThe Registered Nurse (RN) is a regulated health care professional who is accountable and responsible for providing quality patient focused nursing care to patients in surgical orthopedics. As part of the inter-professional health care team, the RN will practice according to the nursing practice expectations set by Osler, the regulatory...

  • Treatment Coordinator/dental Assistant for

    6 months ago

    Brampton, Canada Daniel F Omura Professional Corporation Full time

    Job Summary: **Responsibilities**: - Prepare and explain treatment plan, along with financial estimates to patients for hospital operating room (OR) specific surgeries - Manage Surgeon OR schedule and schedule patient treatment procedures for OR dates provided - Coordinate with hospital administration to collect and confirm OR dates provided - Coordinate...

  • Clinical Care Professional

    1 month ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Title:Registered Practical NurseJob Summary:As a Registered Practical Nurse at William Osler Health System, you will play a critical role in providing patient care and education in various acute medical, CCC, palliative, and surgical patient care areas.Key Responsibilities:Float to units as determined by daily staffing needs, which includes reassignment...

  • Patient Care Specialist

    24 hours ago

    Brampton, Ontario, Canada William Osler Health System Full time

    OverviewOttawa region-based William Osler Health System is a respected health care provider. Our commitment to patient safety has earned us Accredited with Exemplary Standing, the highest rating possible.We are currently seeking a skilled Registered Practical Nurse to provide high-quality patient care and education in our medical, surgical, and emergency...

  • Registered Practical Nurse

    4 weeks ago

    Brampton, Canada William Osler Health System Full time

    Job DescriptionReporting to the Clinical Services Manager, you will be responsible to provide patient care and education within your scope of practice in a variety of acute medical, CCC, palliative and surgical patient care areas. You will be provided in advance with a six week working schedule.Accountabilities:Float to units as determined by daily...

  • Registered Practical Nurse

    3 weeks ago

    Brampton, Canada William Osler Health System Full time

    Job DescriptionReporting to the Clinical Services Manager, you will be responsible to provide patient care and education within your scope of practice in a variety of acute medical, CCC, palliative and surgical patient care areas. You will be provided in advance with a six week working schedule.Accountabilities:Float to units as determined by daily...

  • Certified Dental Assistant

    7 months ago

    Brampton, Canada Bramalea Oral Surgery Full time

    Certified Dental Assistant required for Oral Surgery Specialty Office in Brampton Busy practice seeking a full time dental/surgical assistant. HARP certification is MANDATORY Please reply to this ad **ONLY,** if you are a HARP certified CDA Work Location: In person

  • Nurse Practitioner

    2 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job SummaryWe are seeking a skilled Registered Practical Nurse to join our team as a Nurse Practitioner - Acute Care Specialist. In this role, you will provide high-quality patient care and education in various acute medical, CCC, palliative, and surgical patient care areas.

  • Social Worker

    6 months ago

    Brampton, Canada William Osler Health System Full time

    **Company Description** One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest...

  • Addiction Counsellor

    6 months ago

    Brampton, Canada William Osler Health System Full time

    Company Description One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest...

  • Aesthetic Practitioner

    2 months ago

    Brampton, Canada Vital MD Aesthetics Full time

    Join Our Team at Vital MD Aesthetics! Are you a skilled aesthetics practitioner looking to elevate your career? Vital MD Aesthetics is seeking a passionate and experienced professional to join our dynamic team. If you thrive in a collaborative environment and are committed to delivering exceptional results, we want to hear from you! Position: Aesthetics...

  • Comprehensive Plastic Surgery Expert for Brampton and Etobicoke

    2 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    About the RoleWe are seeking an experienced plastic surgeon to join our team in Brampton and Etobicoke. As a comprehensive plastic surgery expert, you will be responsible for providing high-quality care to patients requiring reconstructive, trauma, and elective surgical services.Key ResponsibilitiesPerform complex surgeries, including primary and...