Program Coordinator

6 months ago

Toronto, Canada Catholic Charities of the Archdiocese of Toronto Full time

Society of Sharing (SOS) is a community-focused, values-based, and collaborative organization that strives for excellence and accountability. SOS is an incorporated, charitable, non-profit organization that provides free services to isolated, lonely and frail seniors. All our programs are designed to reduce social isolation, promote social connection, and improve the well-being of housebound clients.

We are searching for a Program Coordinator to manage the needs of clients referred to the agency, assess and identify the right program for the clients with the available volunteers. The incumbent will also assist the Program Manager with timely statistical reports, management of volunteers and the organization of volunteer events. This position reports to the Program Manager, and will be based in Toronto, Ontario.

Are you looking to join a fun and dynamic team hoping to make a difference in the community? We want to hear from you

**Why work with us?**

We offer professional development opportunities, and generous leave provisions. Our organization also provides work life balance

**Responsibilities**

Clients Intake, Assessment and Re-assessments
- Obtain client referral information from social services agencies to collect background information on clients, such as medical/physical condition and emotional/mental health issues
- Determine clients’ suitability to agency programs and referring clients to other agencies if appropriate
- Work closely with the various referring agencies in identifying individuals that require agency services
- Visit clients’ homes to assess their physical and mental state, and their environment and overall needs, to determine the kind of services they may require
- Re-assess client needs to ensure that our services are still meeting their requirements, i.e., home visits, telephone inquiries and annual client surveys

**Program Coordination**
- Match prospective volunteers with available opportunities
- Maintain resources materials necessary for the effective delivery of service; keep stock of program supplies and maintain an accurate record of expenditures
- Positively and professionally represent the agency in the community by collaborating with community partners on various projects and initiatives as requested or required
- Conduct program evaluations to improve programs

**Volunteer/Client Support**
- Work closely with the Recruitment and Training Specialist in recruiting and maintaining an appropriate number of volunteers for the programs; developing volunteer training materials
- Ensure volunteers have adequate supervision to fulfill their roles and assignments
- Ensure volunteers receive feedback regarding their performance, maintain volunteer/client files and monitor volunteer/client satisfaction
- Resolve day-to-day volunteer and client concerns and appropriate provide information
- Organize monthly volunteer meetings, and provide volunteer development resources and opportunities
- Organize Volunteer appreciation Events, Christmas Gift Program, and cluster care, as required
- Maintain volunteer and client files

**Other**
- Provide accurate client and volunteer information reports, client/volunteer statistics and a subsequent monthly report for the executive director
- Actively promote and participate in fundraising activities, as required
- Perform other duties as assigned

**Qualifications**:

- Post-secondary education in social services, geriatrics or gerontology or related medical field
- 2-5 years of experience working with or around seniors and/or persons with disability
- Previous experience in the not-for-profit sector is preferred
- Knowledge of social services community resources
- Strong interpersonal, organizational, and technical skills
- Strong written and oral English communication skills; additional languages are considered an asset
- Ability to travel, as required

**How to apply**: If you are interested in the above opportunity, please send your resume and cover letter. The posting will remain open until filled.

**Note: As part of the initial recruitment process, applicants must confirm that they are fully vaccinated against COVID-19**

**We thank all applicants**

Pay: $24.00-$25.00 per hour

Expected hours: 35 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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