Account Manager

4 days ago

Langley, Canada All Weather Windows Full time

I’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark._

**_ Are you ready?_**

Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada. Operations include two manufacturing plants located in Edmonton and Customer Solution Centres located in Langley, Edmonton, Calgary, Lethbridge, Red Deer, Saskatoon, Regina, and Winnipeg.

We are currently recruiting for an **Account Manager** to join our Langley team. This role will be based in the Prince George area. This individual is responsible for maintaining the relationships with current All Weather Windows customers across the assigned regional sales territory and channel. Based on the customer relationship with All Weather Windows, the Account Manager is responsible for ensuring that the customer’s needs and expectations are met, and that any existing or new business opportunities are attended to and/or followed up on.

**In this position, you will be responsible for**:

- Manage Portfolio of Accounts Within Territory and Channel_
- Manage the ongoing All Weather Windows’ customer relationship, including ensuring that there is a seamless and professional hand off from the Outside Sales Business Development, Regional Manager to the Outside Sales Account Manager.
- Manage multiple portfolios and customers concurrently, without losing attention to the individual customer details.
- Maintain a high level of working knowledge with the All Weather Windows systems, product costs, discounts, and project details in order to maintain competent and skillful fluency with the stakeholders in the sales process, including the end customer.
- Schedule regular meetings with customers or clients to ensure regular contact is maintained and any follow up is conducted.
- Prepare the requested and required reports supporting the sales plans or results within the portfolio of accounts.
- Meet with the Sales management team within your territory and/or channel on a regular basis to present the reports, status updates on the portfolio of accounts, discuss current and new opportunities, or discuss service concerns.
- Identify any high-risk customers who may become a financial liability for All Weather Windows.
- Manage Customers’ Needs / Project Needs and Expectations _
- Manage and deliver a positive customer service experience for the All Weather Windows customers in your territory and channel.
- Project Specialist:

- Manage the quoting process, including various stakeholders involved.
- Read and/or consult on the engineering and shop drawings within the project vision, and the best product that will meet that vision at the best cost for the customer.
- Schedule regular meetings with customers to ensure that their needs or expectations are being met, including listening to each customer to gain an understanding of their individualized needs.
- Direct or educate the customer on the appropriate All Weather Windows product or service that will meet, or as appropriate, exceed their needs and expectations.
- Negotiate contracts and close agreements with the current customers to maximize the profit for All Weather Windows and preserving the relationship with the customer.
- Ensure that the sales support or administration team (e.g., Inside Sales Order Entry and Customer Service Professionals (CSPs) have the full and complete information to complete the entry in the All Weather Windows CORE ERP/CRM systems, and are able to provide the post-sales service required.
- Manage the customer expectations relative to product timeliness, disruptions, service delivery, etc., and work in a professional and relationship driven manner to resolve the situations as quickly as possible, with the goal of retaining the customer.
- Visit customer job sites to ensure customer needs and expectations are met, as well as make minor window and door adjustments as required.
- Builder/Dealer:

- Educate customers on the use of the All Weather Windows systems, as appropriate. Facilitate the transition of customers in using the All Weather Windows order systems for dealers and/or provide the necessary support customers may require.
- Generate New Business Opportunities _
- Develop new business with existing customers and/or identify areas of improvement to exceed any sales targets or plans, while preserving the relationship with the customer.
- Interview key customer contacts to identify and evaluate additional needs and opportunities.
- Identify new business opportunities within your territory and channel and collaborate with the Outside Sales New Business Development Manager to ensure a seamless handoff of any new customer opportunities.
- Supporting and Participating in Marketing Initiatives_
- Participating in home builder events, trade shows, charity events, and other marketing events to represent All Weather Windows and promote

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