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Inside Account Manager

7 months ago

Langley, Canada Eriks Full time

**Job Description**:

- LGG INDUSTRIAL is a solutions-driven national, distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.- We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.- Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture.- ABOUT THIS OPPORTUNITY- Role Profile- Position: Inside Account Manager- Job Type: Full-Time- Status: Exempt- Location: Hybrid/Remote- Summary- LGG Industrial is committed to providing exceptional customer service, an unparalleled depth of technical expertise, and a wide range of quality products. All of this makes us the go-to partner for industrial companies looking for fluid handling, material conveyance and sealing solutions.- As an Inside Sales Account Manager at LGG Industrial, your primary responsibility will be to achieve sales targets by efficiently managing customer interactions and leveraging your technical expertise in industrial fluid and material conveyance solutions. You will be tasked with nurturing and expanding existing customer relationships, driving both expansion and retention efforts. By thoroughly understanding LGG Industrial’s breadth and quality of products, you will position the company as the preferred partner for clients seeking reliable solutions.- Responsibilities- Achieve your sales goal by maximizing customer time and your own.
- Develops and manages a strategic and comprehensive territory plan to exceed targets for gross profit and sales.
- Bring Technical Expertise of LGG Industrial’s Breadth & Quality of Products to make LGG Industrial the go-to partner for Industrial Fluid & Material Conveyance Solutions.
- Proactively identify & pursue up-sell and/or cross-sell opportunities within base of assigned existing accounts.
- Provides consistent communication with customers to include business reviews, order status, pricing, on time delivery etc.
- Meet monthly performance metrics and demonstrate perseverance to overcome customer concerns and close sales opportunities.
- Optimizes CRM utilization for pipeline management and consistent call note activity.
- Work in a hybrid/remote environment depending on proximity to an LGG Branch location.
- Must maintain 100% commitment to safety policies and procedures.
- Minimum Qualifications- Minimum years’ experience 3-5 years in B2B Customer Service or Inside Sales role.
- Mechanical or Technical aptitude to make product recommendations.
- Experience in Industrial Distribution or Manufacturing.
- Ability to work independently while being coachable.
- Ability to remain stationary for long periods of time.
- Desired Qualifications- Bachelor’s degree.
- Hunger for success and desire to maximize compensation plans.
- Track record of success in quota carrying roles.
- Knowledge of hoses, gaskets, and conveyor products.
- Presentation skills with ability to read audience and tailor message to its needs.
- Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner.
- Strong organizational and communication skills, and the ability to interaction with a diverse customer base
- Total Rewards- Competitive compensation plan.
- Health Benefits: medical, dental, vision, short term and long-term disability.
- Defined Contribution Pension Plan with company match.
- Paid time off.
- Flexible work location
- Company issued laptop and phone also provided.
- Equal Opportunity Employer- It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.