Manager, Community Programs

5 months ago

Toronto, Canada VHA Home HealthCare Full time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: _“Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “_The freedom and flexibility can’t be beat._” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us _“I love the inclusive culture. I feel welcome and at home.”_ _View more comments from VHA clients and their family members_._

**We are seeking**:
**Manager, Community Programs & Partnerships**

**Permanent Full-time (Hybrid Model)**

**What will be your role?**

Reporting to the Regional Director, the purpose of the Manager, Community Programs & Partnerships role is to ensure the delivery of high-quality care to clients receiving integrated care programs. This may include multidisciplinary services/programs and/or community support services via VHA’s Responsive Community Care program. You will work closely with different health system partners including, but not limited to, hospitals, primary care, Ontario Health Teams, municipal governments, home care organizations, and community support service organizations, to deliver seamless and integrated care for clients. You will also promote a positive client, staff, and provider experience by providing clinical oversight, monitoring quality/performance indicators, supporting staff and service provider training and development and by providing coaching and mentorship to the supervisors. The Manager also oversees all aspects of service delivery and human resources, acts as liaison between VHA, purchasers of service and the community and functions as a member of the VHA management team. The manager ensures that all activities are conducted within the policies, procedures, and standards of confidentiality of VHA.

**What makes VHA’s compensation unique?**
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

**Required Qualifications**:

- Graduate of a recognized university program, graduate degree an asset
- A regulated healthcare professional in good standing with the professional college
- Advanced knowledge of service delivery and operations in the Community Health Care Sector with 5 years of progressive leadership experience
- Experience working with integrated and/or multidisciplinary programs in the community
- Extensive knowledge of community programs and resources
- Strong relationship management and collaboration skills
- Strong team building and staff development capabilities
- Ability to develop and work with a budget
- Knowledge of Continuous Quality Improvement processes
- Skills and experience in customer service techniques such as de-escalation and dispute resolution
- Demonstrated ability to lead program development and implementation
- Superior writing skills
- Excellent interpersonal and verbal communication skills
- Strong planning, prioritizing, problem solving and project management skills
- Ability to think strategically, critically, and creatively to identify opportunities for improvement and progress
- Able to facilitate the prevention, management and/or resolution of conflicts and resolves interpersonal conflicts swiftly and constructively
- Can support learning and development of others through active coaching and mentoring
- Can prioritize safety and quality of care by integrating them into every aspect of operations
- Be client-driven, understanding and meeting the unique needs and expectations of clients and their families
- Capable of upholding ethical practices in all operations, including transparency, honesty, and integrity
- Demonstrated interest in professional self-development and maintenance of membership in the appropriate professional association(s) and respective College

**Accommodation and VHA’s commitment to DEI**

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of

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