Program Coordinator

5 months ago

Toronto, Canada Carefirst Seniors and Community Services Association Full time

**Carefirst Seniors & Community Services Association** is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area, and York Region.

With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors and the physically disabled; 3,000 of whom are "home-bound" and frail.

We are currently seeking a permanent full-time **Program Coordinator **to join our Community Development and Wellness Team.

**Location**:

- Richmond Hill
- Scarborough

**Responsibilities**:

- Plan, deliver, and evaluate social, recreational, and educational program activities to suit the needs of clients for continuous quality improvement
- Supervise and coordinate the work schedules and activities of direct reports and volunteers by explaining regulations, providing direction, input, feedback, and enforcing safety rules
- Manage the on-going relationships and work-related issues with volunteers and staff, addressing issues and concerns in an effective manner
- Assist Program Director in providing updates, summaries, and statistics as required by the funder
- Facilitate participant focus groups, town hall meetings, etc.
- Provide training and inform participants on safety protocols and materials
- Maintain knowledge of other agency services and programs to support other Carefirst programs/services, and external community resources
- Foster positive relationships with other referral sources to promote service awareness
- Identify and build services opportunities with services partners
- Meet and collaborate with community stakeholders to develop plans for programs and services
- Report, resolve, and document clients’ feedback and/or complaints
- Perform other duties as assigned

**Qualifications**:

- Post-secondary Degree or Diploma in Social Services or Business Administration
- 2 years’ of relevant experience
- Knowledge of community resources and services
- Excellent customer service with strong interpersonal, communication, and problem solving skills to work with people at all levels inside and outside of the organization
- Effective listening and coaching skills to provide feedback and guidance to volunteers
- High degree of judgement and capacity to maintain confidentiality
- Superior time management and organization skills, with ability to manage multiple priorities simultaneously
- Proficient computer skills in Microsoft Office and virtual video tools (i.e., Zoom), familiarity with CIMS and ComplyTrack is an asset
- A valid First Aid & CPR Certificate, and Food Handler Certification
- Proficient in English; fluency in a second language that reflects the community served, such as Cantonese and/or Mandarin, is an asset
- Occasional evenings and weekends may be required
- Valid driver’s license and reliable vehicle for work
- A valid vulnerable sector police record check completed within one year

**COVID-19 PRECAUTIONS**

Carefirst has mandated a COVID-19 vaccination policy in place unless with exemption on a medical or other protected ground pursuant to the Ontario Human Rights Code.
- Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation._

**Benefits**:

- Dental Care
- Extended Health Care
- RRSP match
- Comprehensive Orientation Program
- Training and Education Subsidy

**Job Types**: Full-time, Permanent

**Language**:

- Cantonese (preferred)
- Mandarin (preferred)

Licence/Certification:

- First Aid & CPR (preferred)
- Driving Licence (preferred)

Work Location: In person

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