Program Manager

3 weeks ago

Toronto, Canada Houselink & Mainstay Community Housing Full time

**About the role**:
The Program Manager is responsible for the effective management, planning and implementation of programs and services to enhance the quality of life for tenants, within the framework of HLMS’s vision, mission, values and goals. Utilizing a strong combination of project management, performance analytics, community development and people skills, the Program Manager is accountable in developing best-in-class and innovative programs. Using a community development approach and ensuring ongoing communication with tenants through various forums, the incumbent will identify issues and trends and ensure programs meet the needs of tenants and participants.

The Program Manager must regularly monitor and evaluate the effectiveness of the programs and make changes, when necessary, in accordance with the organization's funding guidelines and relevant legislation.

This position, in consultation with the Director of Support Services, will ensure operations are within budget, is responsible for the ongoing success of programs and makes recommendations towards improving tenant services.

Reporting to the Director of Support Services, the incumbent will supervise a team of up to twelve employees.

**What we are looking for**:

- Bachelor’s Degree in Social Work or Social Services, or other Social Sciences commensurate to work experience providing mental health support and social system navigation to people experiencing homelessness; a Master’s Level education is considered an asset.
- Minimum 5 years’ experience in serving people who have experienced homelessness and/or precariously housed, mental health and/or substance addiction issues, and poverty.
- Minimum 3 years’ experience in supervising employees, preferably in a unionized environment.
- Knowledgeable about the Collective Agreement and Management Rights.
- Excellent communication (listening, verbal, written, and presentation), interpersonal, problem-solving, conflict resolution, crisis prevention/intervention and analytical skills.
- Experience in leadership and managing people, including mentoring, coaching, performance management, team building, and training.
- Competent in project management, budgeting, expense control, understanding service data, and reporting.
- Competent in using client/tenant information management software, including Treat and Yardi.
- Proficiency is monitoring and evaluating the effectiveness of the organization’s services to residents, making changes when necessary.
- Knowledgeable in community mental health, community development, social work, homelessness, addiction, diversity, and housing.
- Knowledge in Mental Health Recovery Approach, Harm Reduction Principles, Mental Health Act, Ontario Human Rights Code, Personal Health Information Protection Act, and Accessibility for Ontarians with Disabilities Act.
- Knowledge in Residential Tenancies Act, Child and Family Services Act, Housing Services Act, Ontario Fire and Building Codes, Occupational Health and Safety Act, and Life Safety Systems in Buildings is an asset.
- Proficient in Microsoft Outlook, Word and PowerPoint, virtual meeting platforms, and online information searches.
- Ability to work 35 hours a week based on programming needs between Monday to Sunday. Some weekend work is required.
- **JOB RESPONSIBILITIES**_

**POSITION RESPONSIBILITIES**
- Manage programs employing Mental Health Recovery Approach, Harm Reduction principles, and trauma
- informed service philosophies, principles and practices to promote tenants’ autonomy, help HLMS to center the tenant voice, and co-create meaningful activities and vibrant communities.
- Ensure staff create and maintain an effective working and learning environment.
- Develop best-in-class and innovative programs towards achieving operational and service objectives that support strategic objectives.
- Provide thought leadership for the strategy and execution of the program.
- Lead change within the context of the overall program, often working with Housing Support Managers in the execution of the change.
- Make decisions, with the support of Director of Support Services, where results have major impact across the organization requiring sophisticated solutions and change leadership.
- Protect the wellbeing of staff by ensuring a safe and healthy working environment.

**ORGANIZATIONAL RESPONSIBILITIES**
- Model the organizational values, policies, and professional ethics and demonstrate commitment to the strategic direction.
- Demonstrate active support for organizational direction and priorities in own actions.
- Proactively engage in program and organizational change activities.
- Model and promote a culture where everyone is accountable for making sure decisions and goals are met and projects/tasks are completed.
- Build teams that are founded on principles of professionalism, integrity and HLMS values.
- Identify and remove barriers to service excellence.
- Demonstrate personal commitment and culture to

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