Program Manager

4 months ago

Toronto, Canada Community Living Toronto Full time

**QUALIFICATIONS**:
College Diploma OR a Bachelor’s degree in human services or a related discipline. Training and/or certification in CPI (Crisis Prevention), Conflict Management, Leadership, Disabilitiy Studies, Applied Behavioural Analysis an asset. Minimum of 5 - 7 years of related experience in a supervisory/management capacity, including experience coordinating, scheduling, and supporting organizational activities and projects. Knowledge of administering a Collective Bargaining Agreement. Strong knowledge in behavioural/developmental services. Proficiency with technology including, but not limited to computers including MS Office (Excel, Word, Outlook), and other software programs needed to produce documents, reports, databases, presentations and communication vehicles for staff training and development.

**JOB SUMMARY**:
The Program Manager is accountable for providing leadership, support, and oversight for the day-to-day operations for one or more residential, community support teams and/or community participation programs operated by Community Living Toronto. Responsibilities include planning and development of programs in their portfolio, and fiscal management. Manages a team of program supervisors within a 24/7 work environment, providing direction, assigning work tasks and projects, and ensuring staff perform optimally in accordance with their job description. Ensures the goals and objectives of the organization are met and that services and supports meet the highest professional standards, respect the dignity and rights of the people served, and meet the needs of all stakeholders including the individuals served, their families, government ministries, funders and community partners. Responds to escalated inquiries, requests, and/or concerns. Collaborates/partners with key stakeholders including government officials, healthcare and other service professionals, and personnel within Community Living Toronto and other organizations.

**RESPONSIBILITIES**:
Program Operations
- Manages the day-to-day operations of one or more programs (e.g., residential, community support, employment, day, fee for service), ensuring sufficient staff coverage, maximizing operational effectiveness, and ensuring the execution of organizational policies and procedures.
- Ensures supports to individuals are aligned with person directed plans, respectful of their dignity, rights and well-being and promote safe and healthy environments; adapts to the changing and increasingly complex needs of the individuals served by the organization (i.e., mental health, addictions, homelessness, autism) and ensures staff and supports are aligned to meet the changing needs.
- Develops and recommends strategic goals for the program(s), analyzing and balancing needs of key stakeholders market/funding opportunities, overall organizational strategic goals, and other relevant factors.
- Resolves moderately complex program concerns or issues, typically related to the department or functional area, which are sometimes sensitive or contentious; considers the needs and objectives of all key stakeholders before moving forward with the development of potential solutions.

Financial Management
- Identifies and evaluates financial needs for input into budgets on a per program basis; monitors, tracks, and reconciles program expenditures of all assigned cost centres to ensure effective use of all resources and fiscal accountability; exercises signing authority within prescribed organizational limits; authorizes petty cash and takes action to resolve problems or anomalies.
- Completes payroll for staff under their supervision; works closely with finance and human resources to address and correct any concerns.
- Conducts regular reviews of resident finances to ensure that accurate records are maintained and that policy and procedures are followed.

Staffing, Training, and Development
- Manages full cycle of recruitment and selection process including proactively identifying recruitment needs, screening, interviewing, hiring, onboarding and training of supervisory staff within areas of responsibility.
- Works diligently to create a strong team-based culture within staff groups through establishment of team norms, goal planning, regularly planned meetings, effective communication strategies and utilizing conflict resolution skills as needed.

Performance Management
- Provides feedback, guidance, and functional advice to supervisory staff concerning their performance at regular intervals and through annual performance appraisals.
- Coaches and mentors supervisors, proactively sharing and leveraging knowledge of the sector and the individuals served; inspires team members to find creative ways to overcome obstacles and strive for continuous improvement.

Program Administration
- Maintains appropriate schedules for each area of responsibility based on support needs; adjusts schedules as required by changing circumstances, filling in for staffing gaps as need

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