Manager, Community Programs

2 months ago

Toronto, Canada Mozilla Full time

The Opportunity

:

Our community team is a dynamic and collaborative group dedicated to open-source excellence and innovation, working closely with a global network of volunteers and developers. In this role, you will manage the team and engage directly with our community, facilitating onboarding, communicating priorities, and providing clear direction. You’ll collaborate closely with our internal teams to identify opportunities for engagement (product development, QA, localization and user support) and you’ll organize all community initiatives, measuring and ensuring we see a meaningful return on investment from our engagement efforts.

The Manager, Community Program will manage a small team and report directly to the Managing Director, Product.

This is a remote , full time position. We require strong written communication skills to facilitate effective work coordination across various virtual communication platforms such as email and video conferencing.

What you’ll do:

Develop and implement strategies for community growth, engagement, and retention, while ensuring alignment with the organization's vision and goals. Lead and mentor the Community team, fostering their growth through direct management, coaching and mentorship. With your team, manage programs to successfully onboard and move volunteers up the contribution curve and ensure they have opportunities to make meaningful contributions. Actively participate in community discussions and outreach activities across various channels, provide support and encouragement to members, and moderate interactions to maintain a positive and respectful environment. Collaborate with our internal teams (engineering, QA, design, product, support) to source problems and needs appropriate for working with the crowd. Collaborate with marketing to support campaigns and activities to increase community activity and engagement, creating content as needed. Create a recognition program that increases and celebrates volunteer engagement and satisfaction. Manage the tools that measure community engagement, monitor and take action as needed. Serve as a bridge between internal teams and external contributors, listening to feedback and questions with empathy, and responding in kind and sharing feedback and insights so collaboration flows seamlessly. Plan and budget for annual outreach programs, such as conferences, online events and other outreach activities. Publicize and apply CPG fairly and consistently. Make recommendations for improvement when appropriate.

What you’ll bring:

Seasoned professional experienced working with and supporting multiple stakeholders and delivering results. Minimum 3 years of experience building and/or managing technical communities. Experience or familiarity with Thunderbird or another Mozilla project is a strong plus. Prior developer experience is strongly preferred. Minimum of 2 years people management experience, holding 1-1s, giving feedback and helping coach team members to grow and thrive. Understanding of and ability to use version control systems: experience with Git and/or Mercurial. Experience moderating forums, mailing lists and chat channels. Strong organizational skills and ability to manage multiple projects at the same time. Dedication to open source and open standards and passion for engaging with a diverse and global community. Exceptional communication and interpersonal skills with clear and crisp writing, strong cultural awareness and ability to communicate with a variety of audiences. Knowledge of inclusive practices for community building, including code of conduct enforcement. Ability to de-escalate and balance tensions as they arise.

Bonus points for:

Bonus points for fluency in a second language such as German, French, Spanish or Japanese

What you’ll get:

We benchmark our base salaries to local markets and target the 60th percentile of the peer market. The salary ranges for this role are:

Canada: $100k-115k

In addition to competitive salaries, we offer a comprehensive benefits package designed to support your whole self.

Work & Career

Fully remote work & schedule flexibility Latest Laptop and accessories Annual Remote Work Stipend Monthly Internet Stipend Professional Development Stipend Industry Conferences Annual Global Team Offsite

Rest & Play

24 days PTO per year (prorated) Your Birthday Year-end Company Shutdown Pilot 4 Day Work Week (July & August 2024) Public Holidays Other Paid Leave Wellbeing Stipend for Personal / Family Activities

Health & Family

401k/Pension Contributions Health, Dental, & Vision Insurance Disability/Income Protection Insurance Life Insurance Employee Assistance Program Paid Parental Leave Paid Sick Days

*Applicants must reside in and have work authorization for one of the country locations specified above. We are unable to consider applicants outside of these markets at this time. And we are unable to provide visa sponsorship.

All applications should be submitted from our company (filter jobs by MZLA/Thunderbird).

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