Front Desk Agent
5 months ago
Thunderbird Motor Inn is committed to excellence and pushing boundaries to exceed customers’ expectations We are looking for Customer Service Representative to join this fantastic team
**Duties and Responsibilities**:
- Greet guests warmly upon arrival and assist with check-in procedures.
- Process reservations, cancellations, and modifications accurately.
- Provide information about motel facilities, services, and local attractions.
- Handle transactions, and billing with accuracy and discretion.
- Ensure the security of guest information and maintain confidentiality.
- Maintain the cleanliness and organization of the front desk area.
- Address guest complaints and resolve issues in a timely and professional manner.
- Collaborate with other staff members to ensure guest satisfaction and safety.
- Complete but not limited to asigned tasks such as filing, data entry, and report generation.
- Assist with laundry tasks such as washing, drying, and folding linens.
- Help with housekeeping duties, including cleaning common areas.
- Be able to perform 2 night auditor shift per week.
**Qualifications**:
ability to work in a multi-tasking, fast paced environment.
Previous Customer Service experience is an asset.
Basic computer knowledge is required.
We look forward to an opportunity to meet you
**References are preferred.**
Pay: $17.40-$20.00 per hour
Expected hours: 20 - 40 per week
**Benefits**:
- Company events
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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