Concierge Part Time
3 months ago
Our Client is looking for a Part-Time Concierge for a property located in Richmond, BC.
**About Us**: We are dedicated to providing exceptional living experiences for our residents. Our luxury apartment building is known for its premium amenities, top-notch service, and prime location. We are seeking a highly motivated and experienced Head Concierge to join our team and ensure the highest level of service for our residents and guests.
**Key Responsibilities**:
- Oversee the daily operations of the concierge desk, ensuring a high standard of service.
- Deliver exceptional service to residents and guests.
- Assist residents with a variety of requests, including reservations, transportation, package handling, and information about local attractions and services.
- Coordinate and manage building amenities and services, including maintenance requests, event planning, and resident communications.
- Handle resident complaints and concerns promptly and professionally, finding effective solutions to ensure resident satisfaction.
- Maintain accurate records and logs of all resident interactions and requests.
- Ensure that the concierge desk and lobby areas are clean, organized, and welcoming at all times.
- Stay informed about local events, activities, and services to provide residents with current and accurate information.
- Check building exterior and interior of building and report any anomalies.
- Monitor contractors and maintenance at building.
- Spot clean as required.
**Qualifications**:
- High school diploma or equivalent; a degree in hospitality, business administration, or a related field is preferred.
- A minimum of 3-5 years of experience in a concierge, front desk, or customer service role, preferably in a luxury residential or hospitality setting.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills and the ability to multitask effectively.
- Professional appearance and demeanor.
- Proficiency in using computer systems and software, including Microsoft Office and property management systems.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
**Job Types**:
- Part Time
- Pay: $17.50/hr to $21.50/hr
**Schedule**:
- Evenings/Weekend
- On Call
- Overtime
**Supplemental pay Types**:
- Bonus Pay
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