Front Desk Supervisor

2 weeks ago

Duncan, Canada Thunderbird Motor INN Full time

Thunderbird Motor Inn is searching for a customer centric Front Desk Supervisor. You are responsible for the overall performance of the Front Desk team including night auditor. You will provide leadership, direction, and guidance to the team, ensuring the guests receive the highest level of service, and completing administrative tasks, while maximizing room revenue and occupancy. You will be working a rotating schedule, covering shifts on the front desk and night auditor.

**Summary of Responsibilities**:Reporting to the General Manager, the Front Desk supervisor’s responsibilities and job duties include:

- Supervise, hire and train staff in all the job duties, safety procedures and company policies, managing day to day operations
- Manage the Front Desk, Housekeeping, assign/review the workflow, and Maintenance plus maintain the property on a daily basis.
- Make reservations, amend reservations, check in & check out guests and attend to their needs.
- Establish work schedules and procedures, coordinate tasks with the Housekeeping department. Develop and implement policies and procedures for daily operations
- Manage requisition or order materials, equipment and supplies. Negotiate with suppliers. Arrange for maintenance and repair work
- Fields guests’ complaints and inquiries while developing and negotiating the most effective solutions. Resolve work-related problems, prepare/submit progress and other reports
- Managing payment (payroll, accounts receivable and payable)
- Conduct performance reviews and performance management regularly
- Complete daily checklists and clearly communicate through daily pass on with colleagues
- Rate and room inventory management. Maximize room revenue through guest satisfaction. Manage inventory levels to drive revenues during peak periods
- Seek feedback on guest satisfaction and resolves problems in meaningful ways to exceed expectations
- Develop, implement and maintain new incentives to motivate employees.

**Job Requirements**:

- Excellent verbal & written communication skills, must be able to talk, listen and speak clearly on telephone
- Strong guest service orientation and training skills background required
- Working knowledge of Word, Excel, being able to create and maintain spreadsheets
- enthusiastic, highly organized, a multi-tasker, prioritize job duties, attention to details and open to learn.
- Must be willing to work overnights, holidays and weekends. Full available schedule to be able to cover sick calls.
- Ability to work flexible schedules and fill in staff shifts (including evenings, weekends and overnights if required)
- Performs any and all other job duties as assigned by the management team

**Job Types**: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- front desk supervisor: 1 year (preferred)
- Hotel or Motel: 3 years (preferred)

Work Location: In person

  • Front Desk Agent

    3 months ago

    Duncan, Canada Super 8 Hotel, Duncan Full time

    Located at the city center of beautiful Duncan, this newly managed Hotel is a fantastic opportunity for you to get started in the fast-growing hospitality industry! We strive for the highest degree of professionalism, efficiency, and a memorable experience to ensure 100% guest satisfaction. We are a passionate, growing team, and are looking for energetic...

  • Front Desk Clerk

    4 months ago

    Duncan, Canada M'akola Housing Society Full time

    Salary: $23.54 **EMPLOYMENT OPPORTUNITY** **Front Desk Clerk - Casual, On-Call** M'akola Housing Society Duncan, BC - Ts-i-ts-uwatul Lelum M'akola Housing Society is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. We strive to create a welcoming and supportive environment where all team...

  • Front Desk Clerk

    4 months ago

    Duncan, Canada M'akola Housing Society Full time

    **EMPLOYMENT OPPORTUNITY** **Front Desk Clerk - Casual, On-Call** M’akola Housing Society Duncan, BC - Ts-i-ts-uwatul Lelum M’akola Housing Society is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. We strive to create a welcoming and supportive environment where all team members take...

  • Front Desk Clerk

    3 months ago

    Duncan, Canada M'akola Housing Society Full time

    **EMPLOYMENT OPPORTUNITY** **Front Desk Clerk - Casual** M’akola Housing Society Duncan, BC - Ts-i-ts-uwatul Lelum M’akola Housing Society (MHS) is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. We strive to create a welcoming and supportive environment where all team members take...

  • Front Desk Agent

    4 months ago

    Duncan, Canada Thunderbird Motor INN Full time

    Thunderbird Motor Inn is committed to excellence and pushing boundaries to exceed customers’ expectations! We are looking for Customer Service Representative to join this fantastic team! **Duties and Responsibilities**: - Greet guests warmly upon arrival and assist with check-in procedures. - Process reservations, cancellations, and modifications...

  • Front Desk Coordinator

    1 week ago

    Duncan, Canada Dentalcorp Full time

    About Us:We are a leading dental services organization dedicated to delivering exceptional patient care and experiences in a supportive and dynamic environment. We're seeking a highly motivated and organized Front Desk Administrator with dental experience to join our team at Dentalcorp.Dentalcorp has proudly served communities across Canada for many years,...

  • Front Desk Coordinator

    1 week ago

    Duncan, Canada Dentalcorp Full time

    About Us:We are a leading dental services organization dedicated to delivering exceptional patient care and experiences in a supportive and dynamic environment. We're seeking a highly motivated and organized Front Desk Administrator with dental experience to join our team at Dentalcorp.Dentalcorp has proudly served communities across Canada for many years,...

  • Front Desk Administrator

    5 days ago

    Duncan, Canada dentalcorp Full time

    We are seeking a motivated and friendly Front Desk Administrator with dental experience to join our team at Warmland Dental, a small but busy dental office dedicated to providing exceptional care in a welcoming and supportive environment. Our highly regarded team of dentists and staff are committed to providing top-notch care and staying current with the...

  • Front Desk Coordinator

    2 weeks ago

    Duncan, Canada Dental Corp Full time

    About Dental CorpWe are a dynamic dental office dedicated to providing exceptional care in a welcoming and supportive environment. Our team is committed to staying current with the latest advancements through continuing education, ensuring top-notch care for our patients.Our MissionTo provide a comprehensive range of dental services, including general...

  • Front Desk Coordinator

    2 weeks ago

    Duncan, Canada Dental Corp Full time

    About Dental CorpWe are a dynamic dental office dedicated to providing exceptional care in a welcoming and supportive environment. Our team is committed to staying current with the latest advancements through continuing education, ensuring top-notch care for our patients.Our MissionTo provide a comprehensive range of dental services, including general...

  • Front End Supervisor

    13 hours ago

    Duncan, Canada Jace Holdings Ltd. Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Jace Holdings Ltd., we are seeking a highly skilled and experienced Front End Supervisor to join our team. As a Front End Supervisor, you will be responsible for ensuring a superior customer service experience by coaching and developing friendly, well-trained staff. You will supervise the department and...

  • Front End Supervisor

    17 hours ago

    Duncan, Canada Jace Holdings Ltd. Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Jace Holdings Ltd., we are seeking a highly skilled and experienced Front End Supervisor to join our team. As a Front End Supervisor, you will be responsible for ensuring a superior customer service experience by coaching and developing friendly, well-trained staff. You will supervise the department and...

  • Front End Supervisor

    1 week ago

    Duncan, Canada Thrifty Foods Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Thrifty Foods, we're committed to delivering exceptional shopping experiences and amazing food to our customers. As a Front End Supervisor, you'll play a key role in ensuring our customers receive the best possible service.Your responsibilities will include:* Supervising the front end department and...

  • Front End Supervisor

    1 week ago

    Duncan, Canada Thrifty Foods Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Thrifty Foods, we're committed to delivering exceptional shopping experiences and amazing food to our customers. As a Front End Supervisor, you'll play a key role in ensuring our customers receive the best possible service.Your responsibilities will include:* Supervising the front end department and...

  • Front End Supervisor

    1 week ago

    Duncan, Canada Jace Holdings Ltd. Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Jace Holdings Ltd., we are seeking a highly skilled and motivated Front End Supervisor to join our team. As a key member of our retail store operations, you will be responsible for ensuring a superior customer service experience by coaching and developing friendly, well-trained staff.Key...

  • Front End Supervisor

    1 week ago

    Duncan, Canada Jace Holdings Ltd. Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Jace Holdings Ltd., we are seeking a highly skilled and motivated Front End Supervisor to join our team. As a key member of our retail store operations, you will be responsible for ensuring a superior customer service experience by coaching and developing friendly, well-trained staff.Key...

  • Front End Supervisor

    7 days ago

    Duncan, Canada Thrifty Foods Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Thrifty Foods, we're committed to delivering exceptional shopping experiences and amazing food to our customers. As a Front End Supervisor, you'll play a key role in ensuring our customers receive the best possible service.Your responsibilities will include:* Supervising the front end department and...

  • Front End Supervisor

    7 days ago

    Duncan, Canada Thrifty Foods Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Thrifty Foods, we're committed to delivering exceptional shopping experiences and amazing food to our customers. As a Front End Supervisor, you'll play a key role in ensuring our customers receive the best possible service.Your responsibilities will include:* Supervising the front end department and...

  • Front End Supervisor

    1 week ago

    Duncan, Canada Jace Holdings Ltd. Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Jace Holdings Ltd., we are seeking a highly skilled and motivated Front End Supervisor to join our team. As a key member of our retail store operations, you will be responsible for ensuring a superior customer service experience by coaching and developing friendly, well-trained staff.Your key...

  • Front End Supervisor

    1 week ago

    Duncan, Canada Jace Holdings Ltd. Full time

    {"h1": "Front End Supervisor Job Description", "p": "At Jace Holdings Ltd., we are seeking a highly skilled and motivated Front End Supervisor to join our team. As a key member of our retail store operations, you will be responsible for ensuring a superior customer service experience by coaching and developing friendly, well-trained staff.Your key...