Front Desk Clerk

5 months ago

Duncan, Canada M'akola Housing Society Full time

**EMPLOYMENT OPPORTUNITY**
**Front Desk Clerk - Casual, On-Call**
M’akola Housing Society
Duncan, BC - Ts-i-ts-uwatul Lelum

M’akola Housing Society is an Indigenous affordable housing provider committed to supporting vibrant, diverse communities in British Columbia. We strive to create a welcoming and supportive environment where all team members take personal accountability for their work, have a passion for excellence, and are encouraged to achieve their full potential. Ts-i-ts-uwatul Lelum is an assisted living facility, where we provide recreation, meals, and a variety of services and supports to the Indigenous Elders, seniors, and people with disabilities residing in the facility.

**Position Summary**

The Front Desk Clerk is compensated at $23.54 per hour. Shifts available are 7 days per week from 8am-4pm, 4pm-12am, and 12am-8am ($1.00 per hour premium for 12 am - 8 am shift). The shifts you will be called for depend on the needs of the facility and your availability.

**Responsibilities**
- Welcome all incoming guests and residents and address inquiries
- Answer the telephone, transfer calls, book visits and vendor appointments, and take messages for all departments
- Respond to staff calling in sick and scheduling replacement personnel
- Ensure accurate and timely completion of all documentation assigned or required in the course of duties including documenting in the communication log and incident reports
- Ensure the safety of the building and residents by completing all safety checks, documenting in writing all incidents, responding to resident medical pendant alerts, administer First Aid to residents and staff when needed, and lead all building emergencies including evacuating the building.
- Operate cash machine
- Support the delivery of recreation evening activities as required, which can include set up for evening activities
- Complete cleaning duties including but not limited to washing windows, vacuum furniture & floors, dusting, and bathrooms
- Additional tasks that may be assigned

**Required Knowledge and Skills**
- Experience in and with Indigenous communities would be an asset
- Strong time management, multi-tasking, and organizational skills
- Strong interpersonal skills, with the ability to display tact, respect, and diplomacy
- Ability to take direction and follow procedures
- Knowledge to respond effectively and calmly in crisis situations
- Capable of being socially sensitive to Indigenous issues and concerns
- Good conflict resolution skills and the ability to demonstrate patience and tolerance
- Knowledge of an Assisted Living environment would be an asset
- Ability to work independently, yet contribute and co-operate in a team environment
- Ability to meet physical requirements including lifting/bending/repetitive tasks

**Qualifications**
- Grade 12 or equivalent
- Courses or training in customer service, office systems, and procedures
- 1-2 years of experience working in a high-volume office environment, preferably in a congregate/assisted living setting
- Clear Criminal Record Check
- Certifications paid for by M’akola:

- Occupational Level 1 first aid certificate
- Food Safe 1
- WHMIS
- Be vaccinated against COVID-19 or willing to get vaccinated before start date

Preference will be given to applicants of Indigenous ancestry **(please self-identify)** as per Section 41 of the BC Human Rights Code.

**Closing Date: Until Filled**

Only those selected for interviews will be contacted.

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