Learning and Development Specialist
4 months ago
Location
Toronto, ON, Canada
Type
Full time
Department
- Operations
Customer Care
Compensation
CA$64K - CA$80K - Offers Equity
- We take into consideration an individual’s background, experience, and location in determining their salary. This role is also eligible for health insurance, retirement savings benefits, life insurance and disability benefits, flexible paid time off, parental leave, and other additional benefits.
**Who We Are**
Tonal is the world’s smartest home gym and personal trainer. It is revolutionizing the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective, and more engaging.
With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest.
**Overview**
This is a hybrid position for Toronto, Ontario.
**What You Will Do**
**Curriculum Development**:
- Design and develop comprehensive training programs for new hires and ongoing staff development.-
- Create instructional materials, including manuals, e-learning modules, presentations, and other training aids.Regularly assess and update training materials to reflect changes in policies, procedures, and technologies.**Training Delivery**:
- Conduct training sessions for new hires, ongoing training for current staff, and specialized training as needed.-
- Utilize various instructional techniques and formats, including role-playing, simulations, team exercises, group discussions, videos, and lectures.-
- Facilitate workshops, webinars, and other training events to enhance employee skills and knowledge.**Evaluation and Feedback**:
- Assess the effectiveness of training programs through feedback, surveys, and performance metrics.-
- Leverage data-driven insights to continuously refine and enhance training programs, ensuring they meet the business's and its employees' evolving needs.- **Oversight of Outsourcing Partner Training**:
- Oversee and coordinate the training programs conducted by our outsourcing partner.-
- Ensure that the training provided by the outsourcing partner aligns with our company standards and objectives.-
- Regularly review and evaluate the effectiveness of the training programs at the outsourcing partner.-
- Provide support and guidance to the outsourcing partner’s trainers to ensure consistency in training delivery.**Collaboration and Communication**:
- Work closely with the Customer Care leadership team to identify training needs and develop strategies to address them.-
- Partner with other departments, such as Quality Assurance, to ensure training programs align with company goals and standards.-
- Communicate regularly with trainees and their supervisors to monitor progress and address any training-related issues.**Who You Are**- Bachelor’s degree in Education, Human Resources, Business, or a related field.-
- 3-5 years of experience in training, curriculum development, or a related role, preferably in a customer care environment.-
- Strong knowledge of adult learning principles and instructional design methodologies.-
- Excellent presentation, facilitation, and communication skills.-
- Proficiency in using e-learning software, learning management systems (LMS), and other training tools.-
- Ability to work independently and collaboratively in a fast-paced environment.-
- Strong organizational skills and attention to detail.
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