Learning & Development Coordinator

7 months ago

Toronto, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

Intact Insurance is Canada's largest home, auto and business insurance company protecting millions of customers. We believe insurance isn't about things, it's about people. Our strength is our ability to get people back on track in a fair, respectful, and easy manner when an unforeseen event occurs.

The valuable people we have working here understand this important job. Employees at Intact Insurance make a difference. We contribute to Intact’s success by developing talent and expertise. Our Learning and Development team makes a difference by helping our colleagues develop and grow in their career journey.

**Position Summary**:
Are you passionate about developing others? If so, this is an opportunity for you to join the National Learning and Development team as a Learning and Development Coordinator.

You will have an opportunity to develop your adult education portfolio by collaborating on various projects related to the design and implementation of innovative learning strategies and processes.

**Your main responsibilities will be**:

- Provide administrative and logístical support to learners, consultants, specialists, and facilitators
- Respond to all learning requests and queries in a reasonable timeframe
- Update the current learning management system (Contact/Workday) (program/shell creation and management such as updates, closing unused courses, etc.)
- Update, track and confirm attendance including no shows and workshop change requests
- Provide comprehensive technical support and training for HR/learning management system
- Leverage technical software such as Zoom, Microsoft Teams and Contact to run workshops
- Support and collaborate with external vendors and internal business partners across all units (Claims, Data Lab, IT, HR, etc.) to ensure learners have a positive learning experience
- Provide comprehensive on-site and virtual support for workshops as needed (room bookings and set up, catering, supplies, equipment, etc.)
- Key communication liaison for learners, specialists, and consultants before, during and after workshops, projects and initiatives as needed
- Use a proactive, solution-based approach to continuously enhance the learner experience
- Ensure learners have timely access to learning materials (prerequisites, post work, course journals, etc.)
- Review and update learning survey links, calibrate survey data and run related reports
- Facilitate the translation of content and communication as needed
- Provide content curation and design support along with dedicated administrative and coordination support to specialists and consultants for workshops and projects
- Participate in special projects, creating and developing learning materials
- Provide timely, ongoing status updates about unresolved and/or complex queries and issues in team meetings
- Process and monitor training expenses (billing, chargebacks, licenses, accreditations, etc.)
- Maintain education policy and follow up about educational reimbursement queries
- Maintain and update content on the myPath and SharePoint
- Identity and implement efficiencies in coordination and administrative processes
- Review and update the learning calendar and course planner (internal and external offerings)
- Liaise with the national team to enable efficiencies and effective task management
- Act as an ambassador for the HR Corporate Services Learning and Development Team while promoting Intact as a Canadian Top Employer
- Perform other related coordination and administrative duties as required

**Qualifications**:

- Bachelor's degree in Human Resources Management or a related discipline or equivalent work experience
- One to three years of relevant experience
- Bilingualism in English and French is required. Need to interact on a regular basis with an English-speaking clientele and colleagues across the country
- Intermediate to advanced knowledge of the Microsoft Office Suite
- Technical aptitude in learning management systems (Workday)
- Excellent time management and analytical skills
- Proficient written and verbal communication skills along with a proven ability to build relationships
- Organized, detail-oriented and a self-starter with a versatile ability to find collaborative solutions
- Strong team player who embraces change and is c

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