Manager, Rentals

2 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Temporary (Fixed Term)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Manager is responsible for the operational, financial and employee performance of the Rentals & Repairs, Beach and Mill Pond departments. They will work in cooperation with, and be responsible for the performance management of, the Assistant Manager and Supervisory staff. They will ensure that all departmental operations run efficiently while maintaining high levels of customer service at all times and will lead service recovery efforts whenever necessary. In conjunction with the Director and Assistant Manager, they will analyze financial information to inform daily operational decisions and will use this information to create annual budgets and drive departmental initiatives. They will oversee employee training and performance management activities in order to ensure both quality control and employee satisfaction. The Manager will also build relationships with other managers and act as the primary liaison for their departments with the rest of the resort.

**Full Time Hours, Contract (6 Months, ending November 2023)**

**WHAT WILL I BE DOING?**
- Overall responsibility for measures to improve work methods, quality of service and working conditions
- Review effectiveness of departmental operations, manage labour costs, oversee and support scheduling duties, enforce policies, prepare reports and advise senior management of trends in their areas
- Manage the performance of the Assistant Manager and Supervisory staff including coaching through performance problems, performance evaluations, corrective actions and all related discussions
- Responsible for Guest and Employee safety
- Work with the Marketing department to communicate products and drive sales
- Liaise with Human Resources to develop recruitment and retention strategies
- Prepare and submit budgets for approval

**WHAT DO WE NEED FROM YOU?**
- 5+ years of leadership experiences in a customer service setting, preferably in the resort/recreation industry
- Previous experience managing an annual sales budget of at least $1million
- Completion of post-secondary education in Business Administration or Recreation Management an asset
- Previous experience in an equipment rentals position an asset

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**
Blue Mountain, Ontario's largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection pro

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