Assistant Manager, Rentals

4 weeks ago

Blue Mountains, Canada Blue Mountain Resort Full time

Temporary (Fixed Term)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Assistant Manager is responsible for overseeing and optimizing the financial performance, scheduling and training for Rentals, and to help supervise Beach, Bike and Mill Pond departments while maintaining a high level of guest and employee experience. They will work in cooperation with departmental Supervisors to ensure that schedules are manageable for staff and are in accordance with the labour goals of these departments. They will assist the Manager in the winter and the Assistant Manager in the summer in capturing, analyzing and interpreting business data and guest feedback for the purposes of budgeting and business planning. They will also assist the Manager in the winter with planning a comprehensive training plan for all staff and ensure our Standard Operating Procedures are adhered to. In conjunction with the Supervisors, they will also be responsible for the efficient and accurate execution of the payroll system.

**Full Time Hours, Contract (6 Month, May 1st ending October 31st, 2024)**

**WHAT **WILL I BE DOING?**
- Assist with daily financial monitoring, reporting and action response
- Control labour costs including oversight and sign off on schedules to ensure they are in line with budget and business levels
- Set clear expectations for staff while motivating, coaching and recognizing great performance
- Implement new policies and procedures and ensuring compliance
- Plan and provide training, including all proper documentation, to improve overall employee performance and experience
- Provide supervisory staff with the neccesary tools and training to ensure frontline staff receive immediate feedback when performance issues and good work are observed
- Ensure the accuracy and timeliness of Payroll
- Provide immediate response to product and service shortfalls
- Coordination of accident/incident procedures along with documentation
- Provide training and guidance to reduce guest/staff incidents
- Assist in preparing operating and capital budgets for the winter
- Liaise with Human Resources to develop recruitment and retention strategies for the winter
- Develop & maintain strong, positive working relationships with all Blue Mountain departments; specifically Guest Services, Snow School, Kids at Blue, Group Services

**WHAT DO WE NEED FROM YOU?**
- Experience and knowledge of Ski and Snowboard repairs necessary
- Previous guest service experience
- 3 years resort leadership experience
- Post-Secondary Commerce/Business degree or equivalent considered an asset
- Rentals experience preferred

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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