Manager, Home Owner Services

7 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Year Round

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Home Owner Services Managers' primary objective is to participate directly while empowering their team to provide a revolutionary guest service to all Homeowners in the Blue Mountain Rental Management Program. This position leads many complex projects and has high visibility, including frequent contact with Homeowners, internal departments and third-party suppliers to ensure timely and effective communication and project execution and best in class service delivery to this crucial Stakeholder group. Homeowners, internal departments and third-party suppliers to ensure timely and effective communication and project execution and best in class service delivery to this crucial Stakeholder group.

**Salary with Health and Dental Benefits**
**Full-Time, Year-Round**

**WHAT WILL I BE DOING?**
- Oversee, and directly participate in, responding to owners enquires, reservation requests, or feedback specific to their unit and overall resort events and activities. This includes the production of newsletters, and other important resort information, in coordination with the Marketing department.
- Represent the Lodging Department in communicating, coordinating, and/or resolving priorities, concerns, repairs and maintenance with Condominium Corporation Board Members, Property Managers, and the Blue Mountain Village Association.
- Organize, coordinate, and attend all owner events and meetings.
- Provide project management expertise in coordinating and facilitating both large and small-scale refurbishment projects, working with consultants, designers, contractors, and ad hoc Homeowner refurbishment committees.
- Contributes to annual departmental operating budgets as required; ensures expenses, labour scheduling and where applicable, revenues meet budgeted targets and makes adjustments as required; trains and communicates budget requirements to subordinate leaders to ensure monthly results are achieved.
- Ensures and advocates for the appropriate resources that deliver a highly productive, efficient environment with mínimal downtime and that produces high quality product(s).
- Represents Blue Mountain with external organizations, consultants, suppliers, customers, and special-interest groups as required.

**WHAT DO WE NEED FROM YOU?**
- Practical knowledge in developing, leading and executing processes in business unit
- 5 years' leadership experience
- Proven ability to manage challenging and dynamic situations tactfully and appropriately to a resolution (i.e. customer relations, inventory management, hotel emergencies etc.)
- Attention to details relating to guest room and public space conditions
- High level communication skills to numerous stakeholders
- Project management expertise an asset

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of an

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