Supervisor, Rentals

6 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

To oversee the Rental/ Valet/ Repair areas in the winter and in the summer Mill Pond (MP), Beach and Bike Attendants who assist the guest in the setup of equipment and make sure they are having a great experience. The Supervisor works closely with the Rental Manager and Assistant Manager to ensure the areas run smoothly for the benefit of both the guests and employees.

**Hourly Rate of $20.50**

**Seasonal-**
**Full Time Hours**

**WHAT WILL I BE DOING?**
- To provide a high-quality guest service, experience and presentation for the guest and employee by assisting the Management team in all areas based on the season (Rentals/ Valet/ Repairs, Mill Pond/ Beach/ Bikes
- Perform opening and closing duties for the department.
- Motivate staff through example and leadership skills.
- Assist in on boarding and training of new attendants.
- Coach and performance manage staff throughout the season.
- Co-ordinate with other parts of the resort the daily happenings of the areas listed above.
- Able to act quickly to rectify any unforeseen emergencies or guest related issues.
- Follow budgets closely and adjust labour accordingly
- Ensure all staff are adhering to proper procedures.
- Delegate jobs to staff accordingly and establish follow-up procedures.

**WHAT DO WE NEED FROM YOU?**
- 1 - 2 years previous supervisory experience an asset
- Must be a team player, customer service driven, friendly and outgoing.
- Strong interpersonal communication and leadership skills.
- Must remain focused & be thorough with assigned tasks.
- Past customer service experience.
- Must be able to lift 40lbs
- Flexible work schedule (must be able to work a variety of shifts including, weekends, evenings and holidays

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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