Assistant Manager

5 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Year Round

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Access to purchase one 5x7 Pass for $1; share with a friend
- 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of Ikon Resort Lift Tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

**Full Time, Year Round**

**Salaried**

The purpose of the Assistant Manager, Lifts and Attractions position is to continually strive to exceed our guests' expectations and to create memories for guests and employees as the best mountain experience. The Assistant Manager, Lifts and Attractions will set the cultural tone that inspires and engages the Lifts and Attractions team to deliver exceptional guest service and safety standards. They will ensure adherence to established standards, policies, procedures and supports the provision of meaningful on-boarding and ongoing training and development of employees. They plan, supervise and coordinate activities of the Supervisors, Team Leads and Operators and oversee the day to day operation and safety standards of our Lifts and Attractions

**WHAT WILL I BE DOING?**
- Assist the Manager with responsible charge of the Lifts and Attractions and provide leadership to the Supervisors, Team Leads and Operators for both day and night operations.
- Assists the Manager in motivating, coaching and recognizing great performance in the interest of creating a transformational and moving employee experience.
- Is vigilant in maintaining the communication stream with direct reports, other Managers, Patrol and Lift and Attractions mechanics.
- Sets a strong example daily and promotes high quality, friendly and cooperative relationships with guests and co-workers.
- Continually strives for improved safety, efficiencies and subsequent compliance to all policies, procedures and legislated regulatory requirements including but not limited to TSSA and MOL.
- Provide feedback for the preparation of annual operating budgets and business unit planning.
- Responsible for the organization, initiation and completion of seasonal ramp up and ramp down of the summer and winter operations.
- Assist the Manager in the recruitment and selection of new team members as well as the high-level retention of existing employees.

**WHAT DO WE NEED FROM YOU?**
- OSSD or completion of high school equivalency (GED)
- 4 + years lift or attractions experience in a leadership role
- Strong public relations skills,experience managing difficult or emotional customer situations
- Competent with Microsoft Office Software (Word, Excel, Outlook)
- Strong organizational and communication skills with a high level of initiative
- Valid Ontario "G" class drivers license

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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