Program Manager Business Support

2 months ago


Toronto, Canada City of Toronto Full time

**Job ID**: 50180

**Job Category**:Policy, Planning & Research

**Division & Section**:Policy, Planning, Finance & Admin,

**Work Location**:City Hall, 100 Queen St. W

**Job Type & Duration**:Full-time, Permanent

**Salary**:$112,280.00 - $149,247.00

**Shift Information**: Monday to Friday 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**:17-Sep-2024 to -01-Oct-2024

Reporting to the Executive Director
- Policy, Planning, Finance & Administration, this position will coordinate and manage division-wide priorities and provide senior level, strategic policy advice and operational support to the Divisions’ Senior Management Team.

**Operational Effectiveness**
- Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
- Interacts and is the ‘point person’ in the Division for business support related policies and procedures and ensures that these policies and procedures are implemented.
- Acts as a key contact with People & Equity staff, while exercising good judgement and discretion with confidential human resources information pertaining to any transitions
- Represents the Division on key divisional and corporate initiatives and maintains effective working relationships with the CMO’s office, senior management both internal and external to the Division, divisional staff, external boards and agencies and other levels of government.
- Leads the development and implementation of divisional employee engagement initiatives e.g. Customer Service Survey, Divisional Newsletter, Special Events, Team Building Workshops.

**Project Management**
- Provides confidential, strategic advice and decision support to the Division Head and senior divisional staff on complex issues to foster organizational excellence and enhance divisional transformation in all areas of the Division.
- Oversees all business process re-engineering projects in the Division ensuring that they are project managed appropriately and that training is provided to all staff involved in the improvement exercise.
- Carries out cross divisional/ service area initiatives/issues resolution requiring coordination and response on behalf of senior leadership or provides project management for larger scale initiatives. Ensures progress on divisional strategic work, plans and alignment processes including completion of divisional purpose statement and alignment with Council's strategic priorities.
- Leads and/or participates on various divisional and cross-divisional Committees, Task Forces and Working Groups as the divisional representative, providing input, advice and recommendations that support the mandate and goals of the Division.

**Service Delivery/Strategic Planning**
- Leads the Division's strategic planning and transformational processes and ensures consultation, development, preparation and maintenance of the Division's strategic plan in accordance with the City's Strategic Plan, themes and actions.
- Provides strategic direction and advice to meet the City's strategic goals. Ensures that access, equity and diversity goals are advanced through divisional policies and programs.
- Establishes an effective and collaborative working relationship with the Division's senior management team, management staff, staff from other City Divisions and external partners for operational initiatives.
- Provides consultation, advice and recommendations to the senior leadership team on complex organizational and management change practices, business planning, strategic planning initiatives and the creation of a workplace that supports and is conducive to a high level of organizational performance.
- Supports the Division Head in addressing ongoing and emerging issues and priorities for the Division Provides strategic advice in the areas of service level agreement development, performance management, best practices and program review.
- Provides ongoing tracking and follow-up on Council directives and ongoing corporate/divisional initiatives including monitoring of master divisional critical paths.

**Business Process Improvement**
- Develops and implements detailed plans and recommends policies regarding program specific requirements
- Develops and implements performance measurement programs in order to measure operational improvement in the program divisions by ensuring that each work unit in the service area has developed a set of performance measures and that divisional business plans are completed on time and within corporate requirements
- Anticipates, identifies and manages emergi



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