Program Manager, Governance

2 months ago

Toronto, Canada Healthcare of Ontario Pension Plan (HOOPP) Full time

Why you’ll love working here:
- high-performance, people-focused culture- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth- membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security- competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)- optional post-retirement health and dental benefits subsidized at 50%- yoga classes, meditation workshops, nutritional consultations, and wellness seminars- access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

The Program Manager - Governance & Support, reporting to the Senior Director, Plan Operations Portfolio Management in the Product & Projects department, will play a key role in support of Plan Operations project planning and delivery relating to the divisions strategic project and continuous improvement initiatives.

This role will oversee the intake, approval, and project governance and reporting function. The Program Manager will ensure adherence to established standards and guidelines, driving consistent processes for project approval & change control, project execution and project reporting. This resource is responsible for ensuring Plan Operations PMs understand and execute their projects in accordance with established standards and protocols by conducting regular reviews and reporting on outcomes. The Program Manager will maintain all project standards documentation and work with the project managers and broader teams to identify continuous improvement opportunities.

In addition to this area, the Program Manager will focus on issues governance and reporting through monitoring system-related production problems that impact service and plan administration. While this role doesn’t directly handle incident resolution, it plays a crucial role in surfacing critical issues to key stakeholders and monitoring issue resolution and communications within agreed-upon SLAs. The Plan Ops issues lead acts as the bridge between IT and the business, responsible for governance and reporting of issues to key business stakeholders.

What you will do:
Program Management- Manages the Plan Operations project management framework to ensure all projects adhere to a consistent methodology and approach, use of standard templates, and follows established roles and responsibilities.- Implements project management process changes resulting from evolving standards of practices or changes in business needs.- Accountable for the pipeline of upcoming projects and minor enhancement requests managing requests until their approval (Intake Management). Includes reporting and monitoring SLAs and escalating to appropriate parties when timelines missed.- Manages requests post approval where change control is required.- Solicits feedback from Plan Operations, Finance and HOOPP IT teams on project management process design changes to understand internal experience and impacts.- Liaise with the IT PMO to ensure understanding and alignment of Plan Operations project practices against the IT PMO standards with the goal of consistent project delivery.- Develops and facilitates processes in support of divisional level project reporting, working with the various PMs across Plan Operations and IT to collect and consolidate all project updates.- Reviews and provides feedback on PM status reports to ensure consistency across reporting periods.- Conducts periodic reviews and evaluation of end-to-end project management processes to (a) confirm that processes as designed continue to meet the expected outcomes that were assumed when initially launched, (b) identify gaps and continuous improvement opportunities.- Sets up and monitor project sites for alignment with documented standards for folder creation, naming conventions, and artifact placement.- Develops and maintains a knowledge base in support of program management processes and procedures.- Provides orientation and training of new Project Managers on the project processes and standards.

Issues Management:
- Incident monitoring and tracking to proactively monitor SLA resolution related to incident management identifying potential bottlenecks, slowdowns, or breakdowns in proce

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