Director, Business Program Management Office

5 months ago

Toronto, Canada PC Financial Full time

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**

**Location**:
500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9

**When you hire great people, great things can happen.**

PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

**Why This Role Is Important**

PC Bank is seeking a highly skilled and experienced professional to join our Central Operations team as the Director of Business Program Management Office (B-PMO). Reporting to the Senior Vice President, Central Operations, you will lead highly strategic initiatives and develop and lead a new Program Management Office that adopts an integrated approach to program delivery, encompassing both technical and non-technical aspects. The B-PMO will collaborate with the technical project management team to drive technical deliverables, while ensuring that all business readiness activities are integrated into project planning.

**What You’ll Do**
- ** Program Management**: Initially lead a highly strategic program for the bank before building out PMO governance. Adopt an integrated approach to program delivery, considering both technical and non-technical aspects, and leverage the technical project management team for technical deliverables.
- ** Program Planning**: Work closely with project managers and teams to develop comprehensive project plans that include all necessary business readiness activities. Account for potential downstream impacts and implement appropriate mitigation strategies.
- ** Resource Allocation**: Collaborate with resource managers to allocate resources effectively across projects and programs, ensuring optimal utilization and alignment with project priorities.
- ** Monitoring and Reporting**: Establish and maintain project and program monitoring and reporting mechanisms to track progress, identify potential risks, and provide regular updates to stakeholders. Develop and maintain project and program dashboards and reports to communicate status, milestones, and key performance indicators.
- ** Stakeholder Management**: Engage with key stakeholders to ensure their involvement and support throughout the project and program lifecycle. Foster effective communication and collaboration between project teams, program teams, and stakeholders to ensure successful delivery.
- ** Process Improvement**: Continuously evaluate and improve project and program management processes and methodologies to enhance efficiency and effectiveness. Identify opportunities for automation and standardization to streamline project and program delivery.

**What You Bring**
- A bachelor’s degree in business administration, project management, or a related field.
- Proven experience in project and program management, preferably in a PMO or similar role.
- Strong understanding of financial and business objectives, with the ability to align projects and programs accordingly.
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects and programs simultaneously.
- Strong analytical and problem-solving abilities, with keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Proficiency in project and program management tools and software.
- Project Management Professional (PMP) certification is a plus.

**Number of Openings**:
1
- PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our _organization. Accommodation_ is available upon request for applicants and colleagues with disabilities._

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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