Community Coordinator

6 months ago


Edmonton, Canada Christenson communities Ltd Full time

**Key Responsibilities**
- Be a Christenson Communities Brand Ambassador; providing information about services and amenities available in the building, the neighborhood, and community; Possess a thorough knowledge of all Christenson Communities campuses (i.e., locations, types, building information, etc.)
- Assists in the sales process with touring new residents and contract signings.
- Assists reception with welcoming and greeting residents and visitors, answering questions, and directing people to the appropriate locations
- Housekeeping scheduling, payroll, audits and follow ups
- Assists Human Resources with site level recruitment, interviewing, reference checks and new hire paperwork
- Troubleshooting Telus and other IT concerns with the help of the maintenance team within the building to ensure resident satisfaction
- Resident Services: Coordinating move ins/ move outs, completing walk-through’s and inspections with residents and families.
- Welcome packages for new residents, reviewing emergency evacuation procedures and ensuring completion of emergency access forms and medical information sheets
- Ensures the needs of residents are assessed on move in and as required thereafter and assists in making recommendations to residents, families or staff to ensure a smooth transition to the various available services, or to alternate accommodations if required.
- Creating and maintaining meaningful relationships with residents, families and vendors, ensuring trust built by exceptional customer service and high customer satisfaction
- Building Operations: Turnover of suites, scheduling and maintaining relationships with contractors, following up with maintenance, reviewing PMs, and coordinating maintenance with resident’s suites
- Respond to property and resident-related emergencies, liaising with Community Manager, resident families, and emergency contractors.
- Invoicing, Purchase Orders and Work Orders (maintained in Yardi)
- General Administration, filing and reporting
- Follow-up and collect arrears from residents on a monthly basis
- Maintain and update comprehensive resident files (per unit), including maintenance history and parking stall records
- Perform other clerical duties such as compiling and recording data, maintaining files and inventories, operating office equipment, sorting, opening & distributing mail
- Coordinating guest Suite rentals, games room, boardroom & pub reservations, etc.
- Reporting and compiling daily meal tally (forwarding monthly to head office for billing)

**Job Specifications**
- Minimum 3 years’ progressive experience in a supervisory/management capacity
- Diploma/Degree in Business Administration would be considered an asset
- Experience with seniors and/or people with disabilities is an asset
- Proficient in Microsoft Office suite
- Outstanding customer service focus
- Able to communicate well with a wide variety of people, including good listening skills
- Organizational skills (ability to multi-task & prioritize)
- Must be available to work some evenings and weekends, as required
- A current and clear Criminal Record Check with Vulnerable Sector Check is required

**Disclaimer**

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.



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