Dental Admin
3 months ago
Are you a dynamic leader with a passion for delivering exceptional patient experiences and managing a dedicated team? Do you have the skills to oversee day-to-day operations while driving performance and ensuring a cohesive, efficient, and compliant dental office environment? If so, Family Dentist Tree is looking for you
We are seeking a full-time Lead Front Office Manager to spearhead our front office team, ensuring seamless coordination between our administrative staff, hygienists, and assistants. This role is perfect for someone who thrives in a fast-paced environment, excels at multitasking, and possesses strong leadership abilities.
**Key Responsibilities**:
- **Team Leadership & Management**: Oversee and manage the administrative team, hygienists, and assistants, ensuring they are present, engaged, and performing to their best abilities.
- **Patient Interaction & Service**: Ensure all patient interactions are handled professionally and with the highest level of care, addressing concerns, managing complaints, and ensuring a positive patient experience.
- **Scheduling & Coordination**: Oversee the creation and management of the office schedule, ensuring efficient patient flow, minimizing cancellations, and maximizing productivity.
- **Training & Development**: Train, mentor, and manage staff to maintain a high standard of patient care and office efficiency.
- **Performance Monitoring**: Collect and analyze KPIs related to staff performance, patient engagement, production, and accounts receivable. Generate and present reports to leadership on a weekly, monthly, and quarterly basis.
- **Policy Management & Compliance**:Oversee the continual updating and refinement of office policies and procedures, ensuring that both our manuals and daily operations are fully compliant with current regulations and industry best practices.
- **Project Coordination**: Assist in the implementation and coordination of new initiatives, working closely with marketing, administrative and clinical teams.
- **Reception Duties**: Step in to perform dental receptionist duties as needed, including managing phone inquiries, scheduling appointments, and assisting with financial arrangements.
**Qualifications**:
- Proven experience in a dental office setting, with a strong background in leadership and team management.
- Exceptional communication skills, both verbal and written.
- Strong organizational and multitasking abilities, with an eye for detail.
- Strong proficiency in dental office software; experience with ABELDent is a plus, along with a solid understanding of dental insurance processes.
- Analytical skills for tracking and reporting KPIs and performance.
- A positive, proactive attitude with a commitment to continuous improvement and patient satisfaction.
**Why Join Us?**
**Job Types**: Full-time, Permanent
Pay: $27.00-$35.00 per hour
Expected hours: 35 - 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
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