Service Coordinator

5 months ago

Oakville, Canada Levitt Safety Full time

If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work

The Service Coordinator is a key liaison between our customers and our Service Technicians, ensuring that we deliver exceptional service at every interaction, both internally and externally.

Based in Oakville and reporting to the Service Admin Manager, you will use your customer service, administrative, scheduling, and organizational skills to partner jointly with customers and Levitt-Safety Technicians to facilitate the efficient and thorough completion and documentation of each service job from customer contact through final invoicing, ultimately providing an exceptional customer service experience at all touchpoints.

Main Responsibilities
As a service coordinator, a summary of your overall responsibilities are:

- Provide exceptional customer service to our service customers and technicians regarding diverse aspects of our products and services.
- Determine service requirements and schedule/dispatch technicians for service calls to meet customer needs.
- Work closely with the Service Technicians and the customer to coordinate tools, equipment, and subcontracts required for each service call.
- Maintain accurate records including calendar management, customer accounts, work orders, purchase orders, inventory management, and other documentation required for each service call and branch support.
- Ensure that all invoicing is processed accurately according to work performed, including capturing customer payment methods and updating information in customer portals as required to ensure prompt receipt of payment.
- Participate in internal projects and tasks as required to help us make Canada a safer place to live and work.

Job Requirements
- Strong computer & administrative skills; excellent prioritization skills
- Detail-oriented with the ability to stay on task, schedule, and work with sense of urgency.
- Possess excellent organizational skills with the ability to multitask supported by good admin skills and document control.
- Positive nature working in a team environment.
- Exemplary customer service skills and telephone manner
- Ability to work under pressure, handle emergency calls and meet deadlines.
- Ability to lift up to 50 lbs and the ability to move skids with proper equipment & training.

What we offer
- Competitive base salary with paid vacation
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company-matched RRSP contribution plan
- Annual profit-sharing opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

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