Manager, Customer Experience, Global Transaction

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 194098

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Global Transaction Banking**

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
The Manager, Program Development supports across the Employee Experience, Client Experience & Product Engagement portfolio within Global Transaction Banking (GTB) by developing and deploying initiatives/programs aligned with driving strategic priorities related to client experience, employee engagement, and communications support. Working closely with all areas of the department and partners, the Manager proactively identifies opportunities for improving existing initiatives across the portfolio, leads the development of new programs tailored to GTB employees, and executes communication needs in support of the Senior Manager, Employee Experience, Client Experience & Product Engagement. This includes maintaining the initiatives calendar, intake process, and coordinating logistics for deliverables.

**What You’ll Do**:

- Drive Employee Experience initiatives through:

- Initiatives for GTB staff, including ScotiaPulse, employee onboarding, Master Class, Best of the Best, and more.
- Identifying, sourcing and compiling content for initiative delivery across the portfolio, working with partners and teams across HR, Learning & Development, and Products/Sales teams.
- Drive Client Experience initiatives through:

- Initiatives/programs aligned with client experience strategic priorities as identified through channels such as Pulse, journey mapping, client research, and partner forums.
- Engaging with internal partners to ensure initiatives are effective, efficient, and meeting business requirements.
- Drive Product Engagement initiatives through:

- Quality Assurance Management - maintenance of ongoing initiatives quality standards
- Ensuring effective Quality Assurance and effectiveness measures are in place to enable continuous improvement and quality delivery.
- Managing programs to ensure a consistent approach is used across GTB.
- Overseeing the execution of tactics and ensuring continuous improvement (surveys, focus groups, etc.); compiling summary insights for management to help drive quality.
- Measure success of initiatives
- Obtaining feedback for all initiatives to ensure that programs are relevant and effective.

**What You'll Bring**:

- Strong project management skills and the ability to manage multiple projects with competing timelines
- Excellent written and verbal communication skills
- Excellent analytical and solid organizational skills
- Ability to work energetically and creatively in a team environment.
- Sharing knowledge, experience and best practices within the team to support a positive team environment and increased learning
- Excellent English communication skills, both written and verbal
- Expert computer skills
- Microsoft Word, Excel, PowerPoint
- Strong organizational skills
- Flexibility to adapt to a variety of tasks and functions and changing priorities
- University or college degree or proven work equivalency

**Work Arrangement**:

- Hybrid work arrangement, with time in a standardized office environment involving long periods working on a PC
- High volume, fast-paced, highly matrixed environment
- The incumbent is required to work with tight deadlines and often requires exceptional effort in diplomacy and tact to ensure problem areas are addressed on an ongoing basis. The individual must be able to deal with all areas and all levels of personnel to effect optimal outcomes.

LI-Hybrid

**Interested?**
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

**What's in it for you?**
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit program

  • Manager, Strategy

    3 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 204355 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Manager, Money Movement

    1 week ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 210857 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Global Transaction Banking Specialist

    4 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Job OverviewWe are seeking an experienced professional to join our team as a Global Transaction Banking Specialist. This role will be responsible for managing and deepening our multinational portfolio by driving subsidiary-level sales of all GTB products in Caribbean and Central America.About the RoleThis is a hybrid role that requires strong business...

  • Manager, Digital Channels, Global Transaction

    3 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 203201 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Manager, Digital Channels, Global Transaction

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 201676 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Digital Product Manager-global Transaction Banking

    2 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 208291 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Digital Product Manager-Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury...

  • Customer Experience Manager

    4 weeks ago

    Toronto, Ontario, Canada American Express Global Business Travel Full time

    About the RoleWe are seeking a skilled Customer Onboarding Manager to join our team at American Express Global Business Travel. This is an exciting opportunity for a motivated individual who can lead the customer onboarding experience from start to finish.

  • Director, Portfolio Management, Global Transaction

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 200730 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Director, Tranxact, Global Transaction Banking

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198454 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Compliance Analyst

    6 days ago

    Toronto, Canada Insight Global Full time

    Insight Global is a global workforce solutions provider that offers a unique approach to recruitment and staffing.We are currently seeking an experienced Compliance Analyst - Transaction Monitoring Specialist to join our team in either Toronto or Ottawa, working for a large bank in Canada.The successful candidate will work within the Anti-Money Laundering...

  • Global Commercial Transactions Attorney

    4 weeks ago

    Toronto, Ontario, Canada Equinix Full time

    About the RoleWe are seeking an experienced Global Commercial Transactions Attorney to join our team at Equinix. As a key member of our legal team, you will play a critical role in drafting, negotiating, and managing commercial customer contracts.Job SummaryThis is a unique opportunity for a seasoned attorney with a strong background in commercial...

  • Global Transaction Banking Training Professional

    2 weeks ago

    Old Toronto, Canada Scotiabank Full time

    We are seeking a skilled professional to join our team as a Global Transaction Banking Training Professional. This role will be responsible for delivering high-quality training to internal staff supporting Scotiabank's Small Business, Corporate & Commercial clients on all services supported by the Client Service and Operations.Key Responsibilities:Training...

  • Administrative Assistant, Global Transaction

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 197242 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Administrative Assistant, Global Transaction

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 192921 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Associate, Corporate Sales, Global Transaction

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 196492 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Analyst, Client Management

    2 months ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** This position will provide high quality day to day servicing to Global Transaction Banking (GTB) clients to support business growth and retention. Provides after sales service and support to GTB clients, GTB team members and product management as it relates to global payment and settlement related to RBC’s transaction banking...

  • Transaction Manager

    5 months ago

    Toronto, Canada Cushman & Wakefield Full time

    **Job Title** Transaction Manager **Job Description Summary** Cushman & Wakefield’s Global Occupier Services (GOS) creates, optimizes, and protects value by providing strategic real estate solutions through a single platform. Our multi-disciplined professionals develop unique programs for each client and treat each real estate portfolio holistically,...

  • Manager, Strategic Pricing, Global Transaction

    1 month ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 208721 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service...

  • Associate, Supply Chain Finance, Global Transaction

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 201116 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Global Transaction Banking** Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled...

  • Transaction Manager

    2 weeks ago

    Toronto, Canada Cushman & Wakefield Full time

    **Job Title** Transaction Manager **Job Description Summary** Manages real-estate account in conjunction with a Top Office Team in Canada and together act as point of contact for clients at Cushman & Wakefield. **Responsibilities-** - Assist in coordinating the Canada and global real estate account - Consolidate and track all account activities...