Manager, Digital Channels, Global Transaction

3 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 201676

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Global Transaction Banking**

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
The Digital Platform Stability and Performance manager will play a key role in driving the delivery of maintaining and keeping features compliant and being hyper vigilant on prioritizing a backlog of payment and self-service features. You will partner with technology & design teams, customer support, and product payment teams to deliver optimal customer experience and value while ensuring payment platform stability and performance.

**What You’ll Do**:

- Responsible for the entire product lifecycle, from triage of requested feature, to impact analysis, and release to production.
- You will manage a lab (scrum) team to develop solutions that support our client base from.
- Lead problem discovery to understand customer needs, current challenges and work closely with customer experience (CEX), Sales, Support, and Business Banking Operations.
- Help define and support a framework for prioritization that can be leveraged with global teams with respect to backlog features/capabilities.
- Define clear outcomes and goals for each initiative with understanding on if feature has resolved customer feedback or requires further enhancements.
- Participating in technology grooming and sizing discussions (story mapping, story sketching, story review sessions etc.) to ensure a common understanding.
- Build reusable and scalable customer facing software.
- Use data to drive decisions. Build hypothesis, test & iterate to formulate an agile product development approach.
- Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
- Understands and keeps up to date with emerging technologies, trends and innovative solutions especially in the digital payment space.

**What You'll Bring**:

- 3-5+ years of experience in a role building customer facing digital products.
- Managed a technology product or a digital journey end to end, from inception to delivery.
- Experience in web, mobile, or microservice development with a strong focus on digital payments
- Strong problem solver and have a flair for getting things done.
- Excellent organizational and analytical skills with strong attention to detail.
- Strong facilitation skills with proven accomplishments leading cross-functional teams.
- Strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organizations.
- Digital Payments in a customer support role experience is an asset
- Willingness to travel based on business need will be required between our Toronto and Scarborough offices

LI-Hybrid

**Interested?**
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

**What's in it for you?**
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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