Box Office Coordinator

3 weeks ago


Nepean, Canada Algonquin Students' Association Full time

**Reports To**: Manager, Box Office

**Mission**: _To create an environment that inspires a passion for student success._

**Desired Results of the Position**:

- A welcoming and inclusive box office experience for students, guests, and clients of the Algonquin Commons Theatre and all its related venues.
- An organized and balanced box office environment which allows staff to respond to the changing wants and needs of its customers and clients.
- A harmonious Theatre and Venues Operations department, where the team members feel energized, motivated, and supported to contribute to the student, guest, and client experience

**Nature and Scope**

The Box Office Coordinator will ensure effective and professional delivery of the box office operations at the Algonquin Commons Theatre for all Algonquin Students’ Association (SA) operations. As an ambassador for the SA, the Box Office Coordinator, will be polite, personable, outgoing, and able to work as part of a team. The Box Office Coordinator will need to always ensure a high level of customer service, and their responsibilities will focus on the day-to-day delivery of professional and reliable customer transactions. This will include, but is not limited to, building relationships with client groups & customers to provide the highest level of customer satisfaction, working alongside clients to ensure their event needs are met, and providing customers with timely and accurate event details.

**Job Duties**
- Respond to all staff and client requests for information courteously and in a timely manner
- Communicate and meet with clients to ensure ticketing details are clear
- Be creative and find solutions to best accommodate event ticketing needs
- Track all outgoing and incoming ticket stock
- Liaise with our ticketing platform providers
- Process and track ticket sales, refunds, guest lists, comps, and exchanges
- Complete post-show ticket settlement forms to account for final ticket sales
- Handle and reconcile daily cash, debit, & credit card transactions
- Process Rental Invoice payments and Event Rental deposits
- Build and maintain all ticketing events and event web pages (including linking social media sites to ticketing platforms, & updating the internal booking system)
- Review all marketing material and event announcement information, and maintain all relevant marketing materials and posters (physical and digital)
- Train part-time box office staff
- Maintain the Box Office procedures manuals (inclusive of all platforms and equipment)
- Stay current on industry trends to help increase event ticket sales
- Ensure the cleanliness of the box office area, and that all equipment and supplies are stocked and up to date
- Maintain and update all Box Office forms (Ticket Tracking form, Pre-box Tracking form, Hearing Assist form, etc.)
- Build and collect listserv requests for the ACT E-Newsletter, and support customer loyalty programs
- Other duties as assigned

**Core Competencies**
- Customer Focus
- Communication
- Critical Thinking
- Teamwork
- Attention to Detail
- Accountability
- Problem Solving
- Dependability
- Adaptability

**Desired Skills and Qualifications**
- A Post-Secondary education (diploma/degree) in a related field.
- Previous experience working in a box office setting.
- Cash & point of sales experience.
- Excellent customer service skills & strong interpersonal skills
- Ability to conduct cash transactions comfortably & accurately
- Effective leadership and training of part-time employees
- Ability to learn quickly and adapt
- Ability to successfully work in a team environment, as well as independently with limited supervision
- Ability to assist with planning, implementing, and monitoring several projects at once.
- Ability to handle fast paced environment with many disruptions
- Ability to perform while remaining on your feet for long periods of time
- Demonstrate organizational & scheduling skills (including multi-tasking)
- Excellent computer skills; excel, data entry, website management, social media
- Availability to work non-traditional shifts, focusing on evenings and weekends
- Experience in other areas of Theatre Production considered an asset.
- Bilingualism (English & French) will be considered an asset.
- Valid First Aid & CPR Certificate (preferred).
- OWHSA/WHMIS/AODA completed upon hiring.

**Compensation**:

- This position is part of CUPE Local 5154 - pay Level 4 ($29.62-$32.82 per hour)
- This position is a full-time position of 35 hours a week (work week will be flexible with some weeks being more hours and some less hours, and workdays may change from week to week)
- The Algonquin Students’ Association offers a comprehensive benefits package to its employees

**Salary**: $29.62-$32.82 per hour

**Benefits**:

- Dental care
- Extended health care

Work Location: In person

Application deadline: 2023-08-03


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