Manager, Box Office

1 week ago

Nepean, Ontario, Canada Algonquin Students' Association Full time

Reports To:
Senior Manager, Business and Facility Operations

Mission:
_To create an environment that inspires a passion for student success._

Desired Results of the Position:

  • An organized and balanced box office environment which allows staff to respond to the changing wants and needs of its customers and clients.
  • A connected and loyal customer base that sees value in the programming done by the Algonquin Commons Theatre
  • A harmonious Theatre and Venues Operations department, where the team members feel energized, motivated, and supported to contribute to the student, guest, and client experience

Nature and Scope


The Manager, Box Office (MBO) will be responsible for the delivery of professional, reliable, and effective services in the areas of Box Office Operations, and Theatre Marketing - all in support of the Theatre and Venue Operations.

The MBO will be responsible for hiring, training, and directly supervising a number of staff.

They will also be expected to build positive and harmonious relationships with internal and external partners to provide the highest level of client and customer satisfaction.

They will oversee the Box Office Coordinator (BOC) to ensure effective and professional delivery of the box office operations for all Algonquin Students'
Association (SA) ticketing needs.

They will oversee the Theatre Marketing Coordinator (TMC) to maintain, update, and advance the Algonquin Commons Theatre's (ACT) traditional, digital, and social media presence impact and brand.

They will also oversee part-time staff to support
Box Office and Theatre Marketing needs.

Based on the production schedule, the MBO is expected to work flexible hours including evenings and weekends as the schedule demands.

The MBO will have access to confidential information and will be required to maintain confidentiality and discretion.

Job Duties

  • Effective leadership, supervision, and motivation of parttime and fulltime employees
  • Overall management of Theatre and Venue Box Office processes (including Box Office Builds and Box Office Settlements, and Marketing services)
  • Overall management of Ticketing platform partnerships and agreements
  • Mentor and develop staff members to increase the effectiveness and efficiency of all associated marketing and ticketing processes
  • Liaison with clients regarding the preparation of their event ticketing and marketing visions
  • Ensure Box Office services are welcoming for clients, and their guests/patrons
  • Ensure that Box Office deposits are handled in a timely manner, and following all SA Financial processes and procedures
  • Ensure that the ACT booking system/calendar is updated with all required information in advance of, and following each booking/event/usage
  • Ensure the SA Ticketing equipment pieces are maintained and following a predictive maintenance schedule
  • Attend regular Staff and Management meetings, being prepared to participate and engage during those meetings
  • Coordinate biweekly meetings with the Ticketing and Theatre Marketing team to ensure all upcoming events are well planned, well promoted, and that proper ticketing process are in place
  • Act as the ManageronDuty for Theatre and Rental Events on a regular basis (working with the management team to ensure all events are staffed with a MOD)
  • Preview and prepare all cheque requisitions, invoices, and credit card statements that pertain to the MBO position and track those expenses
  • Adhere to all production schedules, budgets, and deadlines as set by the Senior Manager, Business and Facility Operations
  • Attend and support the Senior Manager, Business and Facility Operations in briefings and support where necessary
  • Schedule and manage production timelines and production schedules to maximize efficiency and minimize staff costs
  • When acting as the MOD, ensure events are executed above client satisfaction and staff adhere to all predetermined event logistics
  • Liaise with all other Theatre/SA departments to provide assistance and support where necessary
  • Event assistance when needed.
  • Other duties as assigned.

Core Competencies

  • Communication & Effective Leadership
  • Critical Thinking & Decision Making
  • Time Management
  • Professional, organized, and dependable
  • Strong attention to detail
  • Networking and relationship building
  • Results Orientation
  • Accountability and Dependability
  • Problem Solving and Adaptability
  • Ability to maintain confidentiality

Desired Skills and Qualifications

  • Postsecondary education in Event Management / Hospitality / Hotel or Venue Management and/or equivalent work experience
  • Demonstrates experience in a management/supervisor role
  • Minimum of three (3) years of experience in the liveevent industry
  • A positive attitude and ability to work both individually and in a team environment.
  • Excellent time management and organizational skills with ability to multitask and handle multiple priorities at once.
  • Ability to handle fast

  • Office Manager

    1 week ago

    Nepean, Ontario, Canada 123Dentist Full time

    The clinic located in Ottawa, ON are looking for a passionate, hard-working Office Manager on a full-time basis.**The ideal Office Manager for our team would be excited to develop and implement innovative methods to optimize patient experience, improve the flow of patients into practice, and create working harmonies between the front desk office and dental...

  • Office Manager/receptionist

    1 week ago

    Nepean, Ontario, Canada Centrepointe Professional Services Full time

    Office Manager/Receptionist(Permanent, part-time)$20-25/hour based on education & experienceRole: The office manager coordinates the daily operations of the practice and supports the team of practitionersDuties and ResponsibilitiesReception: Welcome clients arriving for appointments and alert practitioner Greet and respond to walkin inquiries and deliveries...

  • Front Office Manager

    1 week ago

    Nepean, Ontario, Canada Holiday Inn Express & Suites Ottawa West Full time

    ONLY CANADIAN RESIDENTS CONSIDEREDAs Front Office Manager you'll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures.Job descriptionFront Desk Manager (FOM)Reporting to:General Manager...

  • Bookkeeper/office Manager

    1 week ago

    Nepean, Ontario, Canada Royal Canadian Legion - Branch 593 Full time

    Bookkeeper/Office Assistant Job Opening at Bells Corners, OttawaThe Royal Canadian Legion Branch 593, Bells Corners, Ottawa (Nepean) OntarioQUALIFICATIONS: Experience in an accounting/office administrative role an asset but not mandatory. Postsecondary diploma and/or equivalent in education or experience considered an asset. Intermediate accounting knowledge...

  • Dental Office Manager, Barrhaven Dental Care

    1 week ago

    Nepean, Ontario, Canada 123Dentist Full time

    The team at Barrhaven Dental Care located in Nepean, ON are looking for a passionate, hard-working Dental Office Manager on a full-time temporary basis.The ideal Dental Office Manager for our team would be excited to develop and implement innovative methods to optimize patient experience, improve the flow of patients into practice, and create working...

  • Finance Officer

    1 week ago

    Nepean, Ontario, Canada Ottawa-Carleton District School Board Full time

    We are seeking a dynamic, committed professional to join our team:Finance OfficerRegular, Full-time (35 hours per week)Salary Range: $73,757 to $$95,176 (Union Exempt, Level 10)Location: 133 Greenbank Road, Nepean, ON.Reporting to the Team Manager - Financial Planning, the Finance Officer (Budget) is responsible for assisting with the coordination and...

  • Office Representative

    1 week ago

    Nepean, Ontario, Canada The Group Master Full time

    Master, for over 70 yearsWe lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and 19 branches in the United States.You will...

  • Bookkeeper/office Assistant

    1 week ago

    Nepean, Ontario, Canada Rent In Ottawa Property Management Inc. Full time

    Do you love Bookkeeping and Office Administration? Are you passionate about helping companies run their day-to-day operations smoothly? Are you a problem solver? If so, we are looking for you We need a talented Bookkeeper / Office Administrator to join our property management company must have a minimum of 5 years' experience.What will you need to...

  • Office Administrator

    1 week ago

    Nepean, Ontario, Canada Westboro Flooring and Decor Full time

    Westboro Flooring & Décor IncOffice AdministratorAbout UsWestboro Flooring & Décor has been providing the Ottawa area with flooring and window coverings in the commercial, new housing, residential and institutional markets since 1962. Our 2nd generation's family-owned, and operated business has grown and diversified over the years to become one of the...

  • Restaurant Assistant Manager

    1 week ago

    Nepean, Ontario, Canada Tim Hortons - Barrhaven Full time

    Reporting to the Restaurant Manager, the Assistant Manager supports all aspects of restaurant operations including, but not limited to, ensuring that Tim Hortons' standards with respect to people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales...

  • Office Administrator and Business Support

    1 week ago

    Nepean, Ontario, Canada Stratus Building Solutions of Ottawa Full time

    Office Administration and Business Support CoordinatorLocation: Ottawa, ONWho Are We?We are at the forefront of eco-friendly commercial cleaning services. Rooted in the Ottawa community, we are committed to making a difference in our city. Our team is the key to our success, and we're looking for an exceptional Office Management and Business Support...

  • Secondary School Office Assistant

    1 week ago

    Nepean, Ontario, Canada Ottawa-Carleton District School Board Full time

    Secondary School Office AssistantMerivale High SchoolPosition Status: Regular, 100%Work Year: Works 10.5 months per yearHours of Work: Monday to Friday; 7:30 am - 3:30 pm; 35 hours per weekSalary range: ESP, Level 4: $19.16 to $24.48 per hourUnder the direction of the Secondary School Office Administrator, the Secondary School Office Assistant assists staff,...

  • Secondary School Office Assistant

    1 week ago

    Nepean, Ontario, Canada Ottawa-Carleton District School Board Full time

    Secondary School Office AssistantSir Robert Borden HSPosition Status: Regular 50%Work Year: Works 10.5 months per yearHours of Work: 8:00 am - 11:30 am or 8:30 am - 12:00 pm (17.5 hours per week)Salary range: ESP, Level 4: $19.16 to $24.48 per hourSpecific Assignment: Guidance Office / Front Reception / Experience with Aspen an Asset.Under the direction of...

  • Casual Office Support

    1 week ago

    Nepean, Ontario, Canada Ottawa-Carleton District School Board Full time

    The Ottawa-Carleton District School Board is the biggest school board in Eastern Ontario, offering a variety of learning options for students. With around 150 schools, we provide diverse programs to ensure excellent learning and cater to the unique needs of students, parents, and the community. Our schools are vibrant learning environments where school...

  • Elem School Office Assistant

    1 week ago

    Nepean, Ontario, Canada Ottawa-Carleton District School Board Full time

    Elementary School Office AssistantFarley Mowat PSPosition Status: 50% Regular, Works 10 months per yearHours of Work: Monday to Friday,12:00 pm - 3:30 pm; 17.5 hours per weekSalary Rate: $19.16 to $24.48 per hourEffective: August 28, 2023Under the direction of the Elementary School Office Administrator, the Elementary School Office Assistant assists staff,...

  • Health and Safety Officer

    1 week ago

    Nepean, Ontario, Canada Paterson Group Inc. Full time

    Health and Safety OfficerCorporate Services Division, Paterson Group Inc. - Ottawa, ONPaterson Group, one of Canada's oldest geotechnical engineering consulting firms, is recognized for our expertise in geotechnical engineering, environmental engineering, hydrogeology, materials testing, noise and vibration studies and building sciences. Customer service is...

  • Elem School Office Assistant

    1 week ago

    Nepean, Ontario, Canada Ottawa-Carleton District School Board Full time

    External Posting - applications from approved casual and term ESP members and external applicants. (If you are a Regular (permanent) ESP employee, please apply to the Internal posting) The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150...

  • Office Administrator

    1 week ago

    Nepean, Ontario, Canada Troy Life & Fire Safety Ltd. Full time

    Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 900 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry...

  • Shipping/receiving Clerk

    1 week ago

    Nepean, Ontario, Canada Fendor Glass & Aluminum Inc. Full time

    Check daily sales within proprietary software and organize shipment of materials Prepare and print shipping labels corresponding to shipping needs Request shipping quotes for clients Assemble and fill boxes and other packaging with items that need to be shipped Affix proper postage/shipping labels to each package in preparation for shipping Report shortages...

  • General Manager

    1 week ago

    Nepean, Ontario, Canada Campus Living Centres Full time

    1. Position Summary and Job MagnitudeThe General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate...