Product and Installation Specialist

6 months ago


Montréal, Canada Cluster Pos Full time

**Cluster** is on the hunt for a customer-service-driven Product & Installation Specialist to join our team. This role is pivotal in providing technical assistance for our renowned point-of-sale (POS) software and hardware. Ideal for a seasoned support specialist, this full-time position demands a blend of technical prowess and customer service finesse, with a keen passion for delivering stellar customer experiences. If you're proficient in both French and English, have a knack for networking, and thrive on crafting memorable customer journeys, we're looking for you.

**About Cluster**:
We're a comprehensive solutions provider, dedicated to delivering an integrated suite of software, hardware, and support services. Our team's expertise is the backbone of our product, ensuring we meet the needs of our 1,100+ clients across the globe.

**Key Qualifications**:

- Academic & Professional Experience: Technical degree (or higher) with 5+ years in relevant technical roles. Experience with POS systems is a plus.
- Technical Skills: Advanced proficiency in Windows 10/11, Apple iOS, and intermediate networking. Quick learner of new hardware and software technologies.
- Analytical Abilities: Exceptional problem-solving skills, with a meticulous approach to resolving customer issues.
- Communication: Outstanding verbal and written skills in English and French; Spanish is a bonus.
- Customer Service: Excellent interpersonal skills, with a professional and courteous telephone demeanor.
- Self-Motivation: Independent, initiative-taking problem solver who monitors the quality of their work.
- Adaptability: Thrives in fast-paced environments, capable of handling pressure and learning on the go.
- Travel: Willingness to travel up to 25% of the time for onsite visits.

**Roles & Responsibilities**:
**1. Product Expertise**:

- **Cluster Products**: Develop an in-depth understanding of all aspects of Cluster's POS offerings, ensuring expert-level knowledge for demonstrations, technical support, and sales team assistance. Actively participate in the product enhancement process by liaising with the Development team, and stay informed about product updates and new releases.
- **Third-Party Integrations**: Handle the intricacies of integrating third-party software with Cluster's systems. This includes setting up and managing demo accounts, understanding the operational and customer-specific aspects of third-party software, and facilitating the integration process. Provide educational support to sales and support staff, and serve as a primary contact for third-party software providers.

**2. Installation Mastery**:

- **Comprehensive Installation Leadership**: Take charge of complex POS system installations, focusing on multi-station setups and sophisticated configurations across the United States and Canada. Ensure smooth and efficient installation processes, from planning through post-installation support, and promptly address any challenges that arise.
- **Collaboration and Communication**: Work closely with Sales, Development teams, and upper management to navigate installation challenges effectively. Employ superior communication skills to facilitate seamless teamwork and problem resolution.

**3. Technical Leadership**:

- **Advanced Technical Support**:Offer immediate assistance for critical technical issues, minimizing operational disruptions for clients. Provide advanced support and guidance to the installation team, enhancing their problem-solving capabilities.
- **Training and Development**: Develop and distribute training materials to internal teams and contractors, ensuring adherence to Cluster's standards and procedures. Proactively adjust training and support based on evolving technical requirements and feedback.

This position reports directly to the Technical Support & Installation Services Director, emphasizing its critical role in Cluster’s commitment to excellence and customer satisfaction. If you are a dynamic, technically skilled individual with a flair for customer service, join us in shaping the future of POS solutions.

**Salary**: $65,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC H4T 1K2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please confirm Yes / No if you are aware of the 65,000 to 70, 000 /year salary range and this is what you are looking for.

**Language**:

- English (required)
- French (required)

Work Location: In person



  • Montréal, QC, Canada ShowTex Full time

    **Are you our Mechanical Product Specialist**: Imagine spending your working days in a company that breathes creativity. One that goes **all out** to bring to life the **artistic ideas of event & entertainment professionals worldwide**. An international group with headquarters in Belgium that still feels like a family. With ShowTex fully expanding in North...


  • Montréal, Canada Jubilant Pharma Holdings Inc. Full time

    English translation below **Rejoignez notre équipe en tant que spécialiste des installations !** Êtes-vous prêt à relever un défi passionnant au sein d'un leader mondial en pleine croissance dans le domaine du développement et de la technologie radiopharmaceutique ? Jubilant Radiopharma est à la recherche d'un spécialiste passionné des...


  • Montréal, QC H2T 1A8, Canada Frank And Oak Full time

    At Frank And Oak, we are dedicated to designing clothes that not only make people feel good but also align with our values of sustainability and responsible practices. In an industry with a significant impact on the environment, we recognize the urgency to reduce our footprint. That’s why we prioritize using recycled fabrics and sustainable processes...


  • Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal, Canada CN Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal, Canada Adacel Full time

    Location: Montreal, Canada _ - Job Status: Full Time _ - Date Posted: // _ Position Summary: The Product Specialist Lead is an Air Traffic Manager (ATM) Subject Matter Expert who is expected to have an in-depth knowledge of the Air Traffic Management Adacel products to facilitate the support, training, testing, validation of the systems. S/he will...

  • Business Analyst

    2 months ago


    Montréal, QC, Canada Product and Technology Full time

    **Refer a friend** **Job no**: 524045-E **Brand**: Product and Technology **Work type**: Full time **Location**: Quebec **Categories**: Finance & Strategy, Information & Technology **Business Analyst (Supply)** Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is...


  • Montréal, QC H3B 4G1, Canada Adacel Inc Full time

    **Are you interested in joining an organization like that?** - Has over 30 years of experience providing innovative software simulation solutions in the Air Traffic Management (ATM) and Air Traffic Control (ATC) fields? - Provides products and services to governments, colleges and universities, and defense and civilian ATC agencies worldwide. - Offers a...


  • Montréal, Canada Graitec Full time

    About Graitec Group: - Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. - The company is driving growth through 3 highly complementary activities: - ü Value...

  • Sign Installer

    6 months ago


    Montréal, Canada Sticky Media Full time

    **Sticky Media **is currently seeking an **Master Installer** to join our Production Team and to fill a **full-time** position within our company. We specialize in large format digital printing, point of purchase displays, signage, stickers and lettering. **Responsibilities and duties**: This position is responsible for a variety of duties including (but...


  • Montréal, QC H1Z 4J3, Canada Cintas Full time

    **Requisition Number**: 187223 Cintas is seeking a Product Development Specialist to focus on identifying new product opportunities within existing customer base. Responsibilities include prospecting, on-site visits, cold calling, setting appointments with prospects, presenting programs and meeting activity requirements. Product Development Specialist will...


  • Montréal, Canada Canada Data Communications Management Corp. Full time

    **Title**:Client Production Specialist **Type**:Full Time, Permanent **Location**:1500 Saint-Patrick, Montreal **Reports to**:Client Services Manager **QUALIFICATIONS** - Rsponsible for leading and providing product and service expertise during all the coordination and project management activities associated on client accounts that have been assigned on an...


  • Montréal, Canada PRE-CA Full time

    As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the name of the game, and you’ll do it by being a Samsung TV product expert engaging with store personnel and customers. **What’s in it for you?** - You’ll represent...


  • Montréal, Canada Mid city TV rentals and sales Full time

    **Job Overview** We are seeking a detail-oriented individual to join our team as a Product Listing Specialist for Amazon. In this role, you will be responsible for adding and optimizing product listings on the Amazon platform to enhance visibility and drive sales. This position requires a strong understanding of e-commerce best practices and the ability to...


  • Montréal, Canada The Group Master Full time

    **Master, for over 70 years** We lead in HVAC-R and have been recognized among Canada's best-managed companies since 2010. As the foremost private HVAC-R distributor in the nation, we have over 1,300 active employees across 55+ branches, 4 distribution centers, spanning from British Columbia to the Atlantic provinces, and nearly 30 branches in the United...


  • Montréal, Canada Astellas Full time

    At Astellas, we’re united by a single purpose: to positively impact patients’ lives by turning innovative science into value for patients and improving their health. Our patient-focused approach drives our strategic thinking and informs our day-to-day decision-making. **Description** Responsible for achieving annual sales forecasts through professional...

  • Business Intelligence

    6 months ago


    Montréal, Canada GURUS Solutions Full time

    As part of the Product Development team, the BI Specialist will be responsible for the creation of reports and dashboards for our customers. This means gathering requirements, documenting the design, preparing the data and developing the reports. The BI Specialist will also participate in defining the best practices and the development of new products or new...


  • Montréal, Canada The Home Depot Canada Full time

    **Job Overview**: Appliance Specialists provide exceptional customer service support, drive sales, and will be responsible for selling major appliances, driving extended service plans and credit. Sales Specialists assess customer needs, and guide customer decisions in order to close a sale. **Tasks & Responsibilities**: Achieving individual sales targets to...

  • Responsable Production

    6 months ago


    Montréal, Canada Newrest Full time

    Vous supervisez l'ensemble de la production, y compris les sections de planification, de préparation et de cuisson, ainsi que la section de préparation des plateaux et d'emballage des aliments. - Organiser et superviser toutes les activités de production - Créer et suivre toutes les recettes et méthodes de cuisson à utiliser. - Garantir les ratios de...


  • Montréal, Canada Cold Chain Science Enterprises Full time

    **Job description** CCSE is looking for a talented Instrumentation and IOT Specialist to join our passionate team! We are a Canadian cold chain company that provides solutions for thermo-sensitive products across Canada. From cold chain packaging, compliance services, technical support and Smart monitoring systems. We take pride in serving many industries...