Product Specialist Lead

3 months ago

Montréal, Canada Adacel Full time

Location: Montreal, Canada _
- Job Status: Full Time _
- Date Posted: // _

Position Summary:
The Product Specialist Lead is an Air Traffic Manager (ATM) Subject Matter Expert who is
expected to have an in-depth knowledge of the Air Traffic Management Adacel
products to facilitate the support, training, testing, validation of the systems. S/he will be
assigned to either the Customer Support and Training track, the System Validation
Testing track and System client acceptance.
- Essential Duties and Responsibilities:
- Serves as a mentor and trainer for employees assigned to the Product
- Specialist I, II and III roles.- Performs work with mínimal guidance from Operation manager and takes

ownership of the coordination of activities on an entire project, as directed by
the Operation manager.
- Coordinates with the departments Leads, Product Specialist, and the

Operation manager, on work status and scheduling to ensure that work is
completed in a timely and efficient manner.
- Maintains files in compliance with Quality Assurance, ISO and safety

requirements.
- Assists with documentation of product features, internal process documents

and reports.
- Reviews and modifies content located in Adacel’s knowledge base software.
- May be required to perform the following Testing duties and responsibilities:

- Working in close collaboration with the Engineering development team
to perform Software and System implementation and verification
testing.
- Assisting with System and Software Requirements definition and review.
- Creating detailed Test verification specifications and tracing test cases to

System and Software.
- Assisting with the implementation and configuration of Test

Automation or Infrastructure initiatives.

() | De La Gauchetière West, Suite P.O. Box

Supervisory Responsibilities:
The Product Specialist Lead will supervise employees with the following job title(s):

- Product Specialist I, II and III
- Competencies:
- Client Orientation: Is attentive to client needs and understands how they may

change; proposes products and services that are in keeping with client
expectations; tries to be proactive in adjusting products or services.
- Critical Thinking: Thoroughly analyzes situations; seeks more information;
validates the information that is provided; has a critical mind. Problem Solving
- Identifies and resolves problems in a timely manner; gathers and analyzes
information skillfully.
- Perseverance: Does not give up easily when problems arise; perseveres in

dealing with difficulties; stays focused on long-term objectives despite
setbacks.
- Rigor: Keeps his work area neat and tidy; develops methods; is systematic,

orderly, and precise; does accurate work.
- Teamwork Contribution: Feels a need to help people who are having trouble;
helps those in need; feels a sense of duty towards others.
- Time and Priority Management: Uses time efficiently; properly determines

priorities; remains focused on more urgent and important tasks; knows what to
put aside without compromising results.

Qualifications:
Required
- Certified Air navigation control engineer or equivalent.
- years of experience as an Air Traffic manager in a civilian or military
- environment.- In-depth experience in Training of Air traffic management system.
- Advanced knowledge of Microsoft Windows XP, Windows, and Windows.
- Proficient using Microsoft Office products such as Word, Excel, PowerPoint,

and Outlook.
- Desired- Previous Radar Experience.
- Extensive experience working on the Guadeloupe & Martinique Caribbean
- airspace.- years of experience actively controlling in an air traffic control tower.
- years of experience actively controlling in a terminal radar approach control.
- Previous Software Testing, Quality Assurance or Product Assurance experience

+ () | De La Gauchetière West, Suite P.O. Box
- Instructor Certification
- CTO Rating
- Previous mentorship and/or leadership experience.
- Actively controlled air traffic at more than one category Level or higher (or
- equivalent) air traffic control tower.- Actively controlled air traffic within the last -years.
- Experience with NexGen ATM and Navigation procedures.
- Experience with developing ATM training programs and/or ATM operational

procedures.
- Other Qualifications:
- Ability to adhere to Adacel’s Drug Free Workplace Policy.
- Ability to pass an Adacel background check while employed.
- Ability to travel on a frequent basis without advance notice.
- Must currently have or have the ability to obtain a U.S. passport.
- Must be able to pass an FAA background check.
- Must be able to pass background and security checks to enable access to

military sites.
- Physical Requirements:
- Occasional lifting - up to lbs.
- Repetitive wrist, hand, and finger movement.
- Work Environment:
- Alternative work schedules (/, Every other Friday off).
- Frequent airline and car travel.
- Typically sitting at a desk.
- Benefits:
- Paid vacation and sick time.
- Hybrid telework

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