Air Traffic Management Product Specialist

2 weeks ago

Montréal QC HB G, Canada Adacel Inc Full time

**Are you interested in joining an organization like that?**
- Has over 30 years of experience providing innovative software simulation solutions in the Air Traffic Management (ATM) and Air Traffic Control (ATC) fields?
- Provides products and services to governments, colleges and universities, and defense and civilian ATC agencies worldwide.
- Offers a pay-for-performance compensation structure, tuition reimbursement, and access to various professional development opportunities.
- Has work/life balance programs in place and offers a holistic benefits package that is fully customizable based on your specific needs?

**If this sounds interesting to you, continue reading about our job vacancy below.**

Adacel is looking for a highly qualified Product Specialist to take part in the evolution, validation and delivery of our Air Traffic Management products. As a product specialist you will use your experience and work with product owners, product testers, engineers and other product specialist to ensure that our integrated overall system solutions satisfy client requirements and integrate seamlessly with their existing operations. Reporting to the manager of ATM Product Delivery you will take part in the entire software development cycle from project initiation to closure. You will also be involved in proposal and customer service activities.

**Essential Duties and Responsibilities**:

- Serves as a mentor and trainer for employees assigned to the Product Specialist I and II roles.
- Performs work with mínimal guidance from the Supervisor, Product Specialist and takes ownership of the coordination of activities on an entire project, as directed by the Lead, Product Specialist.
- Coordinates with the departments Leads, Project Leads and the Operation Manager, on work status and scheduling to ensure that work is completed in a timely and efficient manner.
- Maintains files in compliance with Quality Assurance, ISO and safety requirements.
- Assists with documentation of product features, internal process documents and reports.
- Reviews and modifies content located in Adacel’ s knowledge base software.
- Will be required to perform the following Testing duties and responsibilities:

- Working in close collaboration with the Engineering development team to perform Software and System implementation and verification testing.
- Assisting with System and Software Requirements definition and review.
- Creating detailed Test verification specifications and tracing test cases to System and Software.
- Assisting with the implementation and configuration of Test Automation or Infrastructure initiatives.
- Performs other duties as assigned by Supervisor.

**Customer Support and Training Track**
- Assists customers with the resolution of issues relating to system use.
- Reproduce the issue
- Works with the Point of Contact at various sites to coordinate site surveys to gather airport environment/operations data.
- Performs product training for customers and Adacel employees.
- Prepares and delivers the training syllabus and materials for training sessions.
- Prepares for and participates in the installation and Site Acceptance Tests of customer systems.

**System Validation Testing Track**
- Performs system validation prior to installation.
- Prepares Factory Acceptance Tests and documentation to be performed with the customer.
- Participates in Customer Requirements definition and review.
- Demonstrates the operation of all Adacel products to new hires and potential customers.
- Maintains up-to-date working knowledge of the Adacel products and services to best represent them to potential customers.
- Supports and guides the Engineering department with the development of software and hardware functionality.

Provides regular communication and training to employees in the Operations department whenever modifications are made and/or additional functionalities are added to the products.

Qualifications:
**Required**
- Certified Air navigation control engineer or equivalent.
- A minimum of 5 years of experience as an Air Traffic manager in a civilian or military environment.
- In-depth experience in Training of Air traffic management system.
- Intermediate knowledge of Microsoft Windows and Oracle LINUX environments.
- Proficient in using Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

**Desirable**
- Previous Radar Experience.
- Experience working on the Guadeloupe & Martinique Caribbean airspace.
- 10 years of experience actively controlling in an air traffic control tower.
- 5 years of experience actively controlling in a terminal radar approach control.
- Previous Software Testing, Quality Assurance or Product Assurance experience
- Instructor Certification
- CTO Rating
- Previous mentorship and/or leadership experience.
- Actively controlled air traffic at more than one category Level 9 or higher (or equivalent) air traffic control tower.
- Actively controlled air traffic within the last 5 years

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